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Customer Service / Administrative / Logistics

Rowley, MA
$18 - $22
June 07, 2018

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Patricia A. Hawkins * Dodge Rd. B* Rowley, MA ****9 978-***-****

SUMMARY: Highly motivated, energetic professional individual experienced in providing excellent customer service.

Ability to develop high quality customer relations and encourage repeat business

Capable of working independently and as a team player

Good communication skills and a strong work ethic

Competent at problem solving


Communication Skills

Organizational Skills

Ability to Multi-Task

Efficient in Microsoft Office

Problem Solving


SAP and Business Warehouse application

Sales Force/CRM


Supply Chain Administrator April 2016 – February 2018

PetEdge, Beverly, MA

The primary focus is, running standard IM reports, analyzing data drawing appropriate conclusions and recommending actions to the Planners.

Work closely with Planners, Merchandising and Sales and Finance staff.

Invoice management/approval for freight forwarders and freight companies

Effectively use SAP, EZSupplier and BI Reporting to increase knowledge about business trends, category and item performance.

Managing multiple projects simultaneously and prioritize them in accordance with the challenges of a rapidly changing retail environment

Purchase Order Reporting and Expediting

Vendor interaction via email and phone

Vendors Support as Lead Support person – Trainer for EZSupplier – Xcarrier Modules

Order Management Support employing Forwarder Booking Module

Problem resolution via SAP systems

Provide support for testing system enhancements

Responsible for the filing of Commercial Feed and Pesticide reports with appropriate State Agencies

Customer Service Order Coordinator 2014-June – December 2015

Kraft Foods/Atlantic Gelatin, Woburn, MA

Order Entry in SAP.

Creating Delivery reports for shipping and scheduling pickups.

Planning with production for all order requirements for

External and Kraft to Kraft Customers.

Providing COA’s (Certificates of Analysis).


Generating Open Order Reports for customers and production.

Preparing documents for Export/Health Certificates.

Providing documentation for Internal/External Audits.

Customer Service Rep 2013 – July – Oct 9th 2013

Joseph’s Middle East Bakery, Lawrence, MA

Entering Sales orders into MEB with accuracy and attention to detail.

Creating proper documents for accurate pick up dates and times.

Generating and Reporting order information to production.

Resolving order issues and special requests via customer/shipping

Contracts Administrator 2012 – December – Jan 15th 2013

Brainshark, Waltham, MA

Entering Sales orders into Softrax to ensure with accuracy and attention to detail for proper compenstation to the Sales team.

Interact with A/R on order approval.

Accurately adding and updating new and existing customer information.

Administrative duties as required.

Order Admin Coordinator 2012 – February – Oct 1st 2012

Smith and Nephew, Inc., Andover, MA

Entered 77 – 100 + faxed orders per day with accuracy and attention to detail.

Handled and resolved pricing discrepancies and or product replacment issues.

Resolved Customer Contract changes and pricing with Customers and Sales Representatives.

Accurately converting quotes to orders.

Expedited product shipments with product planners and shipping departments.

Customer Care Administrator/Sales Coordinator Nov 16th 2006 – February 2012

Edwards Vacuum, Inc., Tewksbury, MA

New customer setup verification for Industry Code and Sales Representative information.

Worked with Finance to insure compliance and credit worthiness with potential and existing customers.

Completed all requirements for all RFP/RFQ’s and Vendor Requests for all of the U.S.

Scanned/Verified all US Customer Purchase Orders into APS image in SAP.

Processed sales related debit and credit memos in accordance with company policies.

Provided detailed technical information, price, delivery, applications, quotes and other product-related details.

Actively communicated customer activity and assisted in the closing of sales..

Promptly responded to telephone, e-mail, fax and mail inquiries.

Maintained accurate records of contact with customers and resolutions.

Resolved billing, pricing, tax status, freight terms, etc.

Complied with all ISO 9000 quality audit procedures.

Generated on Time Delivery reports from SAP Business Warehouse and Excel.

Customer Service Representative for the Medical Consumables Division 1996 - 2006

Philips Medical Systems Andover, MA

Functioned as Sales Agent, introducing the Philips Electronic Stethoscope.

Selected by Business Development to work on several revenue-generating projects.

Headed the ECOM registration program, assisting in a 17% market growth.

Involved in product conversion programs and medical trade shows.

Participated in the Up-selling programs.

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