MauraHeidi Henderson

**** *. ******* *****, **********, CO 80112 303-***-**** ac5sij@r.postjobfree.com

LinkedIn Profile: www.linkedin.com/in/mauraheidi-henderson-b8208313b

Career Summary

Accomplished assistant offering many years of expertise directly reporting to CEO and senior executives.

Impeccable communication skills and critical thinking. Regularly interacted with high profile individuals, exhibiting confidence, sound judgment and tact.

Poised, professional appearance combined with high energy, diplomacy and creativity in work strategies.

Highest level of integrity, discretion and respect for privacy and confidential information.

Unusual ability to elicit confidence and build rapport by utilization of strong interpersonal skills with all levels of staff and clientele.

Technical Qualifications

Office supplies, Mail, Fax, Building/vendor issues, receipts, invoices, A/P, HR- orientation, maintain personnel files,

Assist with HR issues/annual reviews

MS Office (Word, Excel, PowerPoint, Outlook); Lotus Notes, Share Point, SAP, Salesforce, Database management-MS Access

Extensive experience in event planning and travel coordination including: air, ground transportation, hotel accommodations, RSVP process, catering, and agendas.

Exceptional skills in composing, editing and proofreading, with superb command of spelling, punctuation and grammar.

Responsible for multiple program monthly staff meeting coordination including but not limited to: PowerPoint creation,

Agenda’s, WebEx setup

Professional Experience

Administrative/Executive Assistant, March 2013 to June 2018 . Fresenius Medical Care NA . Greenwood Village CO

Provide administrative and business support to 60+ employees including corporate and senior directors of organization dedicated to delivering services and products to dialysis patients

Participate in executive meetings; prepare and distribute minutes, assisting with implementation of various company programs, policies and procedures

Maintain multiple calendars and emails; plan and schedule teleconferences and travel; process related expense reports

Coordinate video/online conferences and events, including invitations, catering, hotel and travel for attendees; prepare agendas, Assist at home employees with technical difficulties

Contributing to enhanced communication amongst administrative staff, fostering a sense of positivity and teamwork

Administrative Support/Quality Control Specialist, February 2013 to August 2013 . Medix Staffing . Greenwood Village CO

Through Employment Agency

Comparing electronic medical records, looking for duplicates entries for the same patient based on personal information and then merge into one complete record for the Centura network in Colorado

Administrative /Reimbursement Specialist, August 2012 to February 2013 . Cochlear Americas. . Centennial CO

Through Employment Agency

Insurance Verification for Medicare, Medicaid and all commercial insurance plans, Using Lotus Notes and Brightree to

Performed regular correspondence with providers to discuss the status of authorizations of Pre-determinations for Bone

Anchored Hearing Aids and Cochlear Implant scheduled surgeries

Assisted in worldwide manufacturing recall /Verify and log in deadlines for responding to daily inquiries and outlined the appropriate process and procedures Necessary to fulfill and complete inquiries

Efficient customer service to recipients and providers, manage incoming and outgoing calls logged into a phone Queue Using Oracle

Administrative Assistant/Insurance, July 2011 to August 2012 . Complete Home Health Care . Greenwood Village CO

Decreased outstanding commercial A/R from $35,000 to less than $6,000 over a 6-month period

Reconciled commercial aging reports monthly

Responsible for monthly tracking of intakes and eligibility of Medicare and Medicaid. Maintained and managed medical Records for entire branch

Create and maintain collected log of patient’s payments. Send deposits of collected payments to our home office

Insurance Verification/Authorization for Medicare, Medicaid and Commercial insurance plans

Administrative Assistant /Follow Up Care Coordinator, March 2010 to March 2011 . Denver Nephrology . Lakewood CO

Created and Maintained provider schedules and templates utilizing Composite Health Care system

Facilitated and documented care for patients by sending progress notes and no show letters to referring physicians and hospitals. Maintenance of logs and medical records, thorough and accurate completion of reports and patient documentation

Communicated with hospitals and physicians about delinquent records

Stay at Home Mom/Various Temp assignments, February 2009 to March 2010

Provided care to my first born for 11 months to solidify his growth and development

Administrative Assistant- tax CPA / Meeting Planner, February 2008 to February 2009 . The Seff Group, PC . Denver CO

Provided administrative support to CEO and up to 23 CPA’s/Financial planners and staff

Arranged business meetings, coordinated events and schedules for staff

Maintained highest level of professionalism when greeted and assisted clients; handled phone inquire; and coordinated

Deliveries. Prepared correspondence and reports; maintain tax library including distribution of daily periodicals and

Associated literature.

Accepted Increasing responsibilities demonstrating flexibility and ability to learn quickly. Demonstrated sound judgment,

Decisiveness and well-developed planning, analytical, and communication skills in a variety of progressively responsible

And challenging environment

Additional experience includes administrative assignments performed on short-term and long-term contract bases.

Education & Training

BA in History with Minor in Education. Nazareth College, Rochester NY

AS in Liberal Arts. Monroe Community College . Rochester NY

Training Completed:

Microsoft Excel (2010) Level 1 &2 Training- AmeriTeach: 2013

Microsoft Excel (2013) Level 2- Mission Critical Thinking: 2015

Notary Public for the state of Colorado-2013

Hobbies and Interests:

Yoga/swimming/walking; music, healthy cooking, biographies/documentaries; spending quality time with friends and family.

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