Customer Service Representative

Christina L. Haupt

** ***** ***** ******* ****, Il 60014 847-***-**** ********@*****.***

Objective

Supervisory responsibility in a fast paced environment that combines my experience with my organization, innovation and planning skills as well as with an organization that provides a positive, challenging work environment while developing a mutually beneficial relationship.

Profile

Seasoned professional with proven ability to perform at an exceptional level. Continually rises to the challenges of increased responsibilities. Also working at a high quality level in this field of Customer Service.

Education

BACHLOR DEGREE JUNE, 1992 COLUMBIA UNIVERSITY

Major: Business Management

Minor: Business

. Received my BS-in Business Management/Marketing

Also attended numerous company sponsored training programs, such

As developing managerial skills, learning to trouble shoot, and developing better customer service skills.

ASSOCIATES DEGREE OF BUSINESS 1990 MCHENRY COUNTY COLLEGE

Major: Business

Skills & Abilities

MANAGEMENT

Preformed a business administration function for a large corporation, as a National Account Supervisor. Maintained and controlled several large accounts, ie: Millennium Capitol, Ford Motor Company, CPS as well as several others. Due to the working relationship, as well as constant phone contact with other forwarding companies, was then promoted to a team lead position for all top end clients for Liberty Lenders. With this responsibility came making sure each client was kept in compliance as far as updates, taking all customer complaint calls as well as any regular internal calls that came in on a regular basis. In this position required that I also maintain constant communication with each customer service representative as well as checking each of their sites as well as intercepting any calls that came in that required the attention of myself. I started in this industry in 2004 working for Assets Biz as a customer service representative, daily duties were making sure each of the clients I had were updated in a timely manner as well stayed in compliance with what is required by each companies policy.

In 2005 I was offered a position by the Operations Manager at Liberty Lender Services based out of Bay City, MI to take a satellite position which required me to be able to work from my home. Within six months was promoted to team lead over four other girls that were based out of the main office in Michigan and we controlled the high end as well as high demand clients. I stayed with Liberty Lenders for six years until PAR bought out the company and closed the office in Michigan.

In 2010 I then started with BAM RECOVERY 3750 W Troy Ave. Indianapolis, IN 46223. Once here I brought on several large clients to build revenue for BAM, as well also took all incoming calls, which consisted of dealing with transporters, customers, as well as debtors and complaints. I helped build this company from approximately 74 accounts to 800+ by 1/2016. In doing this it helped to increase the recovery rate by double as well customer complaints were brought to a minimum. On an average day I would control 100-110 phone calls that came in on a daily basis which required me to be extremely multitasking. In this position I also made calls on these cases that were 7-10 days behind that had no contact and in return would have enabled myself to determine if the information provided was current or not, this also enabled myself to develop a skill to help in having vehicles secured in a timely manner for high end clients.

During the years in the repossession industry I have volunteered to take any extra classes offered by different site users to help in learning more to sharpen my skills in speaking with customers as well as debtors. And with furthering my knowledge in several areas in the recovery industry I was also able to create and revised operating procedures which in return caused effective execution of the recovery process while eliminating bureaucratic redundancy. Prior to taking these seminars and classes, I have also been apart of several managerial classes/seminars which in return helped sharpen my ability to manage more than one thing at a time as well as have excellent customer service abilities.

. In 2000 I worked for GC Services 440 Airport Rd Elgin, IL 60120. This company is a collection agency that collects on past due credit cards, electric bills and other financial reasons. My position was to a customer service representative on a team with ten other co- workers collecting on the same major credit cards. There was a quota of calls that needed to be made as well as an amount of money collected to pay either up to date on the credit cards or have the cards paid off. After six months I hit bonus every month and was offered to be a supervisor over the rest of my team. Taking this position taught me more about team work in this high volume call center and multitasking as well as being a leader. I was one of the females in this company that brought in over 20k in one month in credit card payments as well as other bills.

. 1989-1997

SUN ELECTRIC/SNAP-ON TOOLS

. Handled high volume of incoming calls

. Processed customer returns

. Entered high volume of customer orders in a timely and accurate manner

. Handled customer concerns and complaints and followed through making sure each was taken care of in a timely

Manner for the client/customer.

SKILLS

. Able to thrive in a fast-paced work environment

. Detail oriented and extremely efficient

. Capable of multi-tasking with a high rate of accuracy

. Self-motivated

. Strong work ethic

. Dependable

ACCOMPLISHMENTS

After six months of working for Liberty Lender Services, I was promoted to the team leader over four employees, soon I was able to hire two more due to the volume of work I had brought into the company such as major banks, Chase, Bank of America, etc.

Was awarded employee of the month three months in a row – Liberty Lenders

MANAGEMENT/CUSTOMER CARE CLASSES

. I have been a part of several customer service classes within the Chicago area to better train myself as well as fellow workers in handling the fast pace environment customer service can have and dealing with several issues that can arise dealing with different types of people as well as situations.

I have had the privilege of working in this field of customer service since 1989 and have continued to learn and able to grow companies just by the proper service I provide them. I hold high standards for myself to not only to do the job I was hired for but also for the company I represent.

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