Customer Service Data Entry
Resume:
Cesar Humberto Melendez Jr
Falls Church, VA 22042 **************@*****.*** - 703-***-****
Seeking a position that rewards hard work and dependability.
WORK EXPERIENCE
General Clerk II - Barn Allen Technologies/Contractor for United States Patent and Trademark Office
2016-06 – Presently employed
Answer incoming calls
Provide clients with general information about the U.S. Patent Process
Transfer inquiries to appropriate departments
Assist via Email
Assist callers who are locked out of myUSPTO account with unlocking accounts and passwords
Tier 1 of FPNG Systems Help Desk
All other duties assigned by supervisor.
12/14-12/16 – Attended George Mason University and received Two Bachelor’s Degrees of Art
Claims Customer Service Representative – ValueOptions Inc.
2014-07 - 2014-12
Process claims meeting department performance standards for production and quality.
Report claims adjudication and/or claims system issues to management.
Proactively identify client service improvement opportunities. As appropriate, work in collaboration with the unit supervisor(s) to resolve problems.
Contribute to a team environment by consistently exhibiting excellent interpersonal skills and demonstrating flexibility with daily operations/function.
Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers.
Achieve and maintain productivity and quality performance expectations.
Interpret and effectively communicate benefits and eligibility information to our customers.
Document all critical information related to contacts responded to in the appropriate MHS screen/system.
Manage pending inventory in a timely and accurate manner in order to meet or exceed quality and productivity standards.
Effectively navigate through multiple complex systems/screens.
Provide timely follow-up with other internal departments to expedite resolution of difficult/aging inquiries, and when necessary escalate those issues to management for further handling.
Keep abreast of all system, contractual, compliance standard changes and policy updates, and attend additional training sessions as necessary.
Complete projects and other research tasks as assigned by area management.
Comply with all HIPAA Compliance regulations.
Client Service Representative – The Hope Center
2013-07 - 2014-07
Check in clients and register new clients.
Respond to telephone, email, and walk in inquiries
Call other veterinary hospitals for records and send records to other hospitals via fax and email.
Assist clients with any questions and make sure client is satisfied and their needs/concerns met in a timely fashion
Go over estimates and collect on them.
Financially conclude invoices for clients and go over discharges
Call clients for reminders, to collect payments, and other inquiries.
Process and take messages for all departments and ensure they are delivered to the appropriate personnel.
All other duties as assigned buy supervisor
03/11-07/13 – Attended Northern Virginia Community College and received associates of science degree.
WIIRC Coordinator - Maximus
2007-01 - 2011-03
Receive and respond to E-mails and calls from beneficiaries inquiring about work incentives available to them both SSI and SSDI.
Document all contact with the beneficiaries and provide them with enough information to get a basic understanding to the Work Incentives Program.
Make referrals via ETO Database to local WIPA agencies that can further help a beneficiary more personal and one on one with the work incentives they are entitled to.
Outreach to beneficiaries to try and assist them with reassigning their ticket with a new EN or VR to boost ticket that are assigned to a provider.
Analyze and Data Entry for TPR's as well as preparing them to be sent out to the beneficiaries.
All of the duties of a Ticket Service Coordinator as well as any other duties assigned by supervisor.
Senior Product Specialist/Acting Lead Product Specialist
Circuit City - McLean, VA - 2004-08 - 2006-11
Assist customers who had questions about the products.
Drive sales.
Maintained watch on sales floor.
Ensure employees took breaks on time and returned to work on time.
Checkout customers.
Replenish merchandise on floor.
Ensure products had the correct price tags and change the price tags when the sales were over.
Assist the customer anyway possible.
Drive sales and put up new merchandise and displays according to Planograms.
Meet daily budget goals for the department.
Special projects management assigns.
EDUCATION
Bachelors of Arts in History/American Government
George Mason University - Fairfax, VA 2016-12
Associate of Science in General Studies Northern Virginia Community College - Annandale, VA 2013-12
High School Diploma
Falls Church High School - Falls Church, VA 2005-05
Skills/Experience
Microsoft Office, Data Entry, Customer Service, Help Desk, Bilingual (English and Spanish), Basic Accounting. Administration, Benefits Counseling, Claims Processing, Supervisor.
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