MARITZA RODRÍGUEZ, MBA, PSPO, PSM

Miami, FL ***** 305-***-****

ac5sht@r.postjobfree.com linkedin.com/in/marodriguez219

INFORMATION TECHNOLOGY LEADER

Delivering Corporate Effectiveness Through Customer-Centric Technical Solutions

Analytical, performance focused professional with broad knowledge and experience analyzing business strategy and needs, recommending process improvements and implementing viable technical solutions across diverse industries. Effectively coach and develop teams in Agile and Waterfall methodologies to meet project objectives in fast paced, deadline driven environments. Leverage business acumen and technical knowledge to align teams and clients’ goals with corporate objectives. Bilingual English / Spanish

TECHNICAL PROFICIENCY

Database Management Systems: SQL Server, MS Access, FoxPro

Operating Systems: Windows

Computer Languages & Standards: Visual Basic, C++, Visual Studio.Net, ASP, XML

Development & Productivity Tools: Team Foundation Server, Visio, MS Office, MS Project, SharePoint, JIRA, HP Quality Center, Service Now

PROFESSIONAL EXPERIENCE

BUPA – Miami, FL 1999 – 2018

Global Health Care and Health Insurance group originated in United Kingdom with operations in 190 countries.

Head of Development Services (Software Development Manager) / Scrum Master (2017 – 2018)

Implemented, managed and supported Agile Scrum methodology throughout organization with team of 10 engineers.

Led and supported team on development and maintenance of catalog of non-clinical applications to support operations of health insurance companies within BUPA group in Americas region.

Successfully managed projects to implement EDIs with new business partners, and APIs for automation and self-service enablement for customers on company and partners websites. .Net framework 4.5, WCF, MVC, Entity framework, SQL 2012, TFS

Expedited scrum process through effective team organization, hands-on project management, solid product knowledge, organizational and time management skills.

Increased productivity by forming 4 scrum teams: transitioned teams from Waterfall to Agile methodology.

Improved team velocity to 12 story points per sprint by incorporating capacity planning into sprint planning sessions.

Conducted scrum ceremonies, two-week Sprints and monthly releases.

oCollaborated with Product Owners and SMEs in cross-functional team on gathering business requirements and prioritizing organization’s needs.

oPre-planning sessions and refinement meetings with Product Owners and SMEs to ensure understanding of backlog items.

oTwo-hour sprint planning conducted one-week prior sprint start date, allowing Product Owner enough time to bring answers for team before next sprint starts.

oIdentified areas of concern and removed obstacles that interfered with building consensus among teams and consistently prevented projects delays.

Managed and documented SDLC cycle on TFS: from Product Backlog and User stories in collaboration with Product Owners, to tasks, and test scripts by engineers.

Closely monitored team contribution and accountability to projects progress, compliant with specifications.

Head of Development Services – GLOBAL (2016)

Assigned to lead enterprise wide project and manage global engineering team of developers and QAs from different regions to support ecosystem for health insurance administration in Latin America, UK and Denmark. Managed Release and Environments teams.

Achieved true integration within global engineering team through effective management skills, collaboration and use of organization tools such as Trello Board and Bupa Live.

MARITZA RODRÍGUEZ, MBA, PSPO, PSM 2

Created and implemented new approach of code branching and environments strategy that improved applications quality and delivery and facilitated team’s transition to agile framework.

Led online verification of eligibility and electronic claim submission through website and mobile app, with positive impact on business growth, resulting in additional 4,000 customers.

Recognized for technical expertise and contribution to several Marketing / IT projects including quotation web services, broker’s online renewal quote engine, and broker’s mobile app.

Head of Development Services – LATAM (2005 – 2015)

Transitioned from AMEDEX to Bupa post-acquisition and promoted to Head of Development Services for LATAM. Managed IT department day to day processes that supported regional offices across Latin America

Direct reports: 14 cross-functional professionals.

Oversaw enterprise systems performance 24/7 through remote controls and on-call staff.

Supervised development and maintenance of catalogue of windows, web and mobile applications.

Managed vendors relations and delivery on development and implementation of new technologies

Led complex technology projects from inception to completion including:

oA two-year project to implement Amigos+®, bespoken system as second version of company operational system for Latin America region. Led project, led development team, gathered business requirements and created Use Cases as base for engineering work. Liaised with business SMEs for business rules creation and processes documentation.

oData migrations, EDIs, mobile apps, implementation of TFS, change control management process and tool, code migration to latest .Net framework and SQL version.

oImplementation of integrations with multiple systems and APIs.

AMEDEX WORLDWIDE CORP (ACQUIRED BY BUPA IN 2005) – Miami, FL

System Analyst / Programmer II (1999 – 2005)

Co-architected, designed and developed bespoke Health Insurance Operational System, VB.Net and SQL 2000. Gathered business requirements and created Use Cases. Liaised with business SMEs for business rules creation and processes documentation.

Developed and implemented application that generated and printed billing letters by combining VB6 and MS Word templates through mail merge, which reduced manual errors and increased Billing Department’s staff productivity by 50%.

Co-Developed website for customers and brokers self-service. Visual-Interdev, VBScript, SQL 7.0.

Increased revenue 30% by implementing payment collection through website, automatic premium deduction, and integrating the operational system with PCI compliance merchant (Payment Card Industry), enabling credit card payments instant deposit to company’s bank account.

Enhanced and supported FoxPro, legacy operational system.

EXPERIENCE PRIOR 1999

IBM OF ECUADOR, System Analyst / Programmer - Quito & Guayaquil, Ecuador

CYBERNETIC AND MATHEMATICS INSTITUTE, CUBAN ACADEMY OF SCIENCE, System Analyst / Programmer - Havana, Cuba

EDUCATION / PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

MASTER OF BUSINESS ADMINISTRATION (MBA), Nova Southeastern University – Miami, FL

BACHELOR’S DEGREE IN COMPUTER SCIENCE (BS), University of Havana – Cuba

BUSINESS COMPUTER PROGRAMMING, MDCC – Miami, FL

ASSOCIATE IN PROJECT MANAGEMENT, George Washington University – Washington, DC

Strategic Leadership Program, Florida International University – Miami, FL

Principles of Health and Life Insurance, Life Office Management Association, Inc. – Miami, FL

PMP Preparation Training, PMI – Miami, FL

PROFESSIONAL SCRUM PRODUCT OWNER, Scrum.org – Miami, FL

PROFESSIONAL SCRUM MASTER I, Scrum.org – Miami, FL

Lean Six Sigma Green Belt, ProSource Professional Certifications - Miami, FL

ITIL Foundation, Loyalist Certification Services/APMG – UM, Miami, FL

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