Desktop Support

Location:

Posted:

June 07, 2018

Richard Owen II

Raleigh, North Carolina

****.******@*****.***

Education

ECPI University, June 2012

Bachelors Degree in Electronic Engineering Technology

Organizations: Phi Theta Kappa Honor Society

•Technical Skills Hardware

Maintain, repair; printers, VOIP phones, desktop computers, video projection, monitors, speakers

•Networking

Assemble and test network cables, troubleshoot network connections to computers using proprietary software

•Software

Experienced with Microsoft Office, Excel, Windows operating systems

Work Experience

WNCN-TV, Raleigh, NC, December 2014- May 2017

Occupation: Maintenance Engineer

•Install electronic peripherals; amplifiers, broadcast transmitters, video cameras, microphones

•Repair antennas and low voltage control lines, cameras and microphones

•Troubleshoot and monitor Microwave, ENG, and IP-based live video operation

•Utilize ticketing system to prioritize repairs and maintenance

•Assist IT personnel with desktop computer and server installations

•Order, ship and track equipment needed to maintain business operations

Cisco Systems, contractor at Apex Systems Inc. December 2012- September 2013

Occupation: Technical Support Specialist

•Configure Cisco VoIP phones using Cisco’s proprietary software

•Provide remote technical and functional assistance to business users

•Update excel spreadsheets to ensure that locations are tracked efficiently

•Order and track Cisco hardware to be utilized by Cisco clients

United States Marine Corps, 2005 - 2009

Occupation: Motor Transportation

•Operate passenger and cargo wheeled vehicles under varying conditions

•Perform operator maintenance and vehicle inspections

•Inventory light to heavy tools and recovery equipment

•Supervise operation of transportation vehicles

•Prepare for annual inspections