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Human Resources Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Salary:
4000-4500
Posted:
June 07, 2018

Contact this candidate

Resume:

Name: Shrouk Mohamed Abd El-Haleem

Address: Hadayeq El-Qobaa/Cairo

Mobile: 002/010********

Email: ******.**********@*****.***

LinkedIn: https://www.linkedin.com

Objective:

Seeking a human resources promising position at a reputable institution that offers a challenge and a good opportunity for growing my skills & experience professionally in the human resources field.

Education:

Diploma: Human Resources diploma at The American University of Cairo (AUC). (2016).

Bachelor: Faculty of English commerce (Business Administration with grade Good) Ain Shams University (2011).

Course: ICDL Certificate (International Computer Driving License). (2008)

High School: El-Makrizy Experimental Language school. (2007).

Work Experience:

Position: Human Resources Recruiter

Company name: Soft Kinetics (software and communication house).

From: 1st August, 2014 till now.

Responsibilities:

Coordinate with different departments the vacant positions in order to determine the manpower planning.

Liaise with recruitment agencies.

Construct advertisement through the appropriate channels ex: LinkedIn and Facebook websites.

Screening CV's to build a good pool of candidates.

Contact with candidates and arrange interview appointments.

Construct structured interview.

Conduct different types of interviews (first HR interview- Exit interview).

Attending employment fairs.

Provide the management with feedback about each candidate.

Administer HR-related documentation, such as employment contract and insurance documents.

Handle personnel attendance – vacations - preparing time sheets – excuses and absenteeism.

Responsible for solving any conflicts between personnel and management.

Handle the Resignation matter of any employee want to resign.

Issue the required HR letters needed from the employees.

Assist in preparation of payroll sheets and calculation of deductions.

Give orientation to new employees.

Give assist and advice for employees in all issues related to labor law and Human resources.

Conduct reference check on accepted candidates.

Position: Office administrator.

Company name: MERIC.

From: 1st of September, 2013 till 31th July, 2014

Responsibilities:

Dealing with telephone and email enquiries.

Creating and maintaining filing systems.

Scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required.

Keeping diaries and arranging appointments for clients.

using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

using content management systems to maintain and update websites and internal databases;

liaising with staff in other departments and with external contacts;

Sorting and distributing incoming post and organizing and sending outgoing post.

organizing and storing paperwork, documents and computer-based information;

Photocopying and printing various documents, sometimes on behalf of other colleagues.

Position: customer service agent.

Company name: Mobinil.

From: 13th May, 2013 till 31th August, 2013.

Responsibilities:

Responsible for receiving customers’ calls and handling their

Problems in the frame of my responsibilities.

Training:

MAZARS (Audit & Tax Company).

From: 1st July, 2010 till 1st September, 2010.

ACE (Life Insurance).

From: 1st January, 2012 till 30th April, 2012.

Skills:

Computer Skills:

Excellent Knowledge of "Microsoft Office" (Word, Excel, PowerPoint, Outlook).

Mastering internet skills (Surfing, Searching, Handling E-Mails, Downloading……etc).

The ability to learn and use any new software.

Language Skills:

Arabic: Native language.

English: Excellent command of both written and spoken.

Work and Personal Skills:

The ability to work in human resources and business.

Good writing skills.

The ability to learn and practice new information.

Work under pressure.

Strong presentation skills.

The ability to work within teamwork.

Organized personality.

Workshops:

Recruitment and selection workshop.

Personnel workshop.

Personal Information:

Birth date: AUGEST 19th, 1989

Nationality: Egyptian.

Marital Status: Single.

Gender: Female.

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Contact this candidate