Customer Service, Receptionist

Enyi Cervantes

*** *******, **. **** ****, CA. 94303 C: 650-***-****

*************@*****.***

Professional Receptionist/ telecommunications operator with outstanding customer service and communication skills, with willingness to take on responsibilities and challenges.

Work Experience:

Telecommunications 11/2017- 05/2018

Advantis Global, Stanford Site

San Jose, Ca.

Process calls using Stanford paging and dispatching procedures

Answer multi-line phone

Screen and Direct calls

Receptionist/Office Services 4/2017- 10/2017

Robert Half Legal

Palo Alto, CA.

Answer multi-line phone

Screen and Direct calls

Greet guests entering lobby

Manage conference room calendars

Provide general administrative and clerical support,

Coordinate with Office Services team for meeting food orders and beverage set-ups.

Receive and sort mail and deliveries.

Maintain the reception area

Shipping/Receiving (Mailroom) 5/2016- 4/2017

Ricoh,

Mountain View, Ca

Receive and sort mail and deliveries

Shipping and Receiving of packages

Receptionist/ CRR / Dispatcher 11/ 2014 – 04/ 2016

Amerigas Propane San Jose, Ca.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Placing follow -up calls for customers who reported issues.

Provided backup for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Promptly responded to general inquiries from clients via mail, e-mail and Fax.

Communicated all issues to appropriate supervisors.

Receive and sort mail and deliveries

Properly routed agreements, contracts and invoices

cashier

Dispatch orders to drivers. Created routes daily, kept track of truck availability and condition

Troubleshoot driver’s iPad

Receptionist/CRR / Dispatcher 11/ 2014-11/ 2015

Manpower-Amerigas Propane San Jose, Ca.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Placing follow -up calls for customers who reported issues.

Provided backup for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Promptly responded to general inquiries from clients via mail, e-mail and Fax.

Communicated all issues to appropriate supervisors.

Receive and sort mail and deliveries

Properly routed agreements, contracts and invoices

cashier

Dispatch orders to drivers. Created routes daily, kept track of truck availability and condition

Troubleshoot driver’s iPad

Machine Operator- 06/ 2012 to 09/ 2014

Randstad- Site-Google –

Mountain View, Ca.

Help start Google shopping Project Photography

Merchandise handling

Actively suggested operational improvements to enhance quality

Improve production times

Scanning operator 09/ 2010 to 06/ 2012 Adecco-Site-Google-

Mountain View, Ca.

Check material In/Out

Review scans/rescans

Quality Control

Train incoming employees

Licensed Sales Agent and Loan Processor 03/ 2007 to 08/ 2010

Fireside Realty- San Jose, Ca.

Guided homebuyers and sellers through the process of short sales.

Generated lists of properties that were compatible with buyers' needs and financial resources.

Educated clients on the current real estate market and answered any questions they had.

Acted as a listing agent for brokers.

Assisted in developing marketing material for properties.

Actively follow -up with prospects and hot leads.

Wrote contract documents, purchase agreements and closing statements

Assisted clients with the loan process

Administrative assistant 06/ 2003-03/ 2007

CasAmerica Real Estate- Mountain View, Ca.

Drafted meeting agendas,

Supplied advance materials

Executed follow -up for meetings and team conferences.

Managed the reception area

Greeting visitors

Answer phone calls and in-person requests, for information.

Maintained electronic and paper files.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes

Education:

Mountain View High School 1993-1997

DeAnza College 2008-2010 Phlebotomy/ Lab Tech.

Business

First Aid

CPR Certified

Languages:

Fluent in Spanish

Core Strengths:

Adobe Photoshop, Customer services, receptionist, filing, Basic Patient

care, Certified Phlebotomist, Real Estate, Shipping, Receiving, Bilingual, Cash

handling, Professional and friendly, Multi-tasking, 10 key, Active Learning, Data Entry, Telephone Skills Microsoft Office Suite, SAP, Dispatching, PSShip

References:

Julie Martignetti – 408-***-**** Fran Eberhardt – 408-***-****

Robert Molinar – 408-***-****

Linda Walker – 650-***-****

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