Social Media, Marketing, Customer Service, Management
Resume:
Gary Radd Harris
Multi-Faceted, Resilient and Adaptive
West Jordan, UT 84088
****.*.********@*****.***
My experiences and training have guided my success in personal and team objectives. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
G4S Secure Solutions - Salt Lake City, UT
January 2018 to Present
As an Account Manager I perform the dual jobs of working with G4S and contracted client's local and corporate staff on a daily basis as a liaison between the client and G4S I manage the contract relationship with the client and all aspects of the contract fulfillment through in person and online programs, specifically Microsoft Office, exacqVision, and S2 Netbox. I control all aspects of the client's security division, to include personnel, camera systems, access control, and information security. I oversee all aspects of security on-site to ensure it is performed above standard. Additionally I perform office related duties include staffing, scheduling with a zero overtime goal, and on-site training of all G4S personnel assigned to the site. I ensure that all first impressions of my team are received with the highest regard. I manage a team of professionals that maintain standards while providing security of multiple locations and materials worth approximately 4 million dollars. Working with the contracted client I ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance through documentation and training. Owner/CEO
@ThatWasRadd - Salt Lake City, UT
August 2017 to Present
@ThatWasRadd is a personal and professional development podcast and blog where I interview individuals from all types of industries, primarily in a business role, and we discuss who they are, what they do, and how they got where they are. Some episodes will have specific topics such as marketing strategies that have worked for them, or the best way to land a job in their sector of business while others will be focused on ways to simply improve your attitude in the workplace or other such personal improvement topics.
Through my work with building the podcast and blog I have become proficient in the utilization of Facebook and Instagram Ads, marketing content creation on both platforms as well as techniques to create customer attention and retention through Snapchat as well. I have also had experience with building social media awareness about a pre-launch campaign/event. I am the most proficient in the uses of Facebook, Instagram, LinkedIn, and email marketing. Volunteer Team Leader
Operation Underground Railroad - Salt Lake City, UT April 2016 to Present
Volunteer member and Team Leader of fundraising events for Operation Underground Railroad's Salt Lake City chapter. I coordinate with upper tier volunteers and corporate staff along with my own volunteer team members to develop, plan, and produce successful fundraising activities that provide awareness and public support for O.U.R.
Custom Protection Officer - Armed
G4S Secure Solutions North America - Salt Lake City, UT October 2017 to January 2018
An armed private security position where I performed expert level security for multiple locations ranging from corporate offices, manufacturing plants and distribution centers. All types of security obligations that were offered ranged from personal protection details and armed escorts to surveillance and onsite patrols of homes, businesses and projects. Marketing Intern
Naodo - Salt Lake City, UT
June 2017 to September 2017
While working as an intern for Naodo, I was given the opportunity to practice and grow in marketing techniques through social media account management, content creation, and customer relations both through social media mediums and in person during conventions and sales events. I had the opportunity to assist the running of Naodo's content output through Facebook, and Instagram where I was given projects to design accurate and engaging content for their marketing posts about products and upcoming events. I was also able to assist in the companies Twitter campaigns, but primarily on a consultative basis. I did this by utilizing images, key words, and phrases that attract attention to the key aspects of Naodo's products.
Juvenile Corrections
COPPER HILLS YOUTH CENTER - South Jordan, UT
January 2017 to July 2017
In this position I assisted in the development, and mentoring of youth in a therapeutic setting while maintaining a strong and protective correctional control over the facility and youth. I was tasked with maintaining the preset and well organized system of documentation and filing for each resident while working with medical staff, administrators or Director of HR as needed. I also prepared reports meant to show control and conduct of both residents and employees. Phlebotomist Area Lead
Grifols Biomat, USA - Taylorsville, UT
March 2015 to March 2017
During my time as the Phlebotomist Lead I redesigned the training procedures and program to meet a higher standard. These changes were specifically designed in order to lead a team of highly competent phlebotomists that could then lead as well as follow. My team maintained the highest standard of customer service and health care practices possible to ensure all procedures and products are of the highest quality. I trained and led a team of sixteen phlebotomists through three successful audits that were performed by Grifols Corporate, the FDA, and EMA. Aside from the medical and manufacturing details, during my time in this position I learned and managed an inventory control system as well as had the opportunity to participate in marketing campaigns where I worked with the Management Team in determining how and where to utilize brand recognition materials inside and outside the company building to create donation retention and growth.
Military Police Team Leader
U.S. Army - Salt Lake City, UT
July 2010 to September 2016
While with the Army I ensured the safety and security of inmates, soldiers and other personnel. Administrative aspects of my position included creating reports and filing paperwork, and managing equipment, gear and weapons. I also provided security through physically roving around assigned areas, visually monitoring electronic closed circuit cameras, and through the use of watch towers. I performed reception duties with multi-line phones and multiple departments that I coordinated with. Sales Lead Manager
Express Fashion - Murray, UT
July 2013 to June 2015
As a Sales Lead Manager I met with potential customers to assist them in the selection of items to best suit their needs using expert product knowledge and customer service that left a lasting impression and brought them back. I assisted in the training and leading of a sales team, that ranged between 10-15 sales associates, to promote an award winning customer service experience and elevate sales margins.
I had the opportunity to coordinate with upper tier co-managers to facilitate interviews, hiring, promotions, demotions, product distribution, and store security. As part of the management team we led the region as the highest grossing store at approximately 1.5 million per year. Throughout my time with Express I was able to work with management staff in the visual redesigning of stores in a marketing aspect using marketing campaign promotional materials and mannequins with promotional material organized and displayed to draw customer attention. Education
AAS in Homeland Security/Emergency Management
Salt Lake Community College - Taylorsville, UT
January 2017 to January 2019
HS Diploma in General
Century High School - Pocatello, ID
2008 to 2011
Skills
Customer Service, Team Building, Team Leadership, Interpersonal Skills, Inventory, Problem Solving, Negotiation, Management, Public Speaking, Unarmed Security, Armed Security, Marketing, Social Media Marketing, Social Media Management
Military Service
Branch: Army
Service Country: United States
Rank: Specialist
July 2010 to September 2016
Military Police Corrections-handling and transporting both U.S. soldiers and foreign detainees. Commendations: Army Service Ribbon, National Defense Ribbon, Overseas Service Ribbon, Mobilization Ribbon, Global War on Terror Service Ribbon, Global War on Terror Expiditiary Ribbon, Armed Forces Reserve Medal, Army Reserve Component Medal, Expert Rifle Qualification Badge Awards
Hope of America
March 2005
Hope of America award is given to individuals by the Kiwanis Club that have been chosen for showing great potential for the future in either leadership, academics, etc. Eagle Scout Award
March 2011
Award earned from Boy Scouts of America for exemplary service to Community, State, or Country. Presidential Leadership Award
May 2007
Given to individuals who have served in a leadership role and put forth effort to use their position to do something that served others above and beyond common expectation. Salt Lake Community College Academic Excellence
April 2018
Award given by Salt Lake Community College to students who are in full time status and maintain a GPA of 3.7 or above.
Salt Lake Community College Academic Excellence
August 2016
Award given by Salt Lake Community College to students who are in full time status and maintain a GPA of 3.7 or above.
Certifications/Licenses
First Aid CPR AED
September 2017 to September 2018
American Heart Association CPR/AED course.
Armed Security Guard
October 2017 to November 2018
License is issued by DOPL and reissued November of each even numbered year. EMT-B
April 2018 to May 2020
Completed the Emergency Medical Technician Basic course through Salt Lake Community College, and certified with the Utah State Department of Emergency Services. Groups
Phi Theta Kappa Honor Society
March 2018 to Present
Phi Theta Kappa is an International Honor Society who's members have achieved academic excellence by maintaining a high GPA throughout their education. Additional Information
• Jaime Phillips, known since January 2014 – 480-***-****
• Janell Anderson, known since August 2012 – 208-***-****
• Brian Hermansen, known since August 2007 – 385-***-****
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