Manager Management

Curriculum Vitae

Of

Khensani Mayimela

Personal details

Surname Mayimela

First name Khensani

Gender Female

Date of birth 21 February 1987

Nationality African

Marital status Single

Dependants 2

Languages English, Afrikaans, Zulu, Tswana, Venda,

Licence Code 8

Contact Details

Telephone numbers 079*******

Postal address 531B Phatudi Street

Zone 2

Meadowlands

1852

Educational background

Secondary education

Last school attended Riverlea Secondary School

Highest Grade passed Grade 12

Subjects passed English

Afrikaans

Economics

Business Economics

Biology

Accounting

Tertiary Education

Institution Rosebank College

Year obtained 2006

Qualification Diploma in Business management

Subjects Passed Strategic Management

Marketing

Business Management

Risk Management

Business Communication

Financial Management

Quality Management

Entrepreneurship

Customer Relations Management

Personal Selling

Business Finance and legal Aspects

Work Intergraded Learning

End User Computing

Institution Unisa

Currently Studying Economic Management Science

Subjects Basic Numeracy

Business Management

English for Economic and Management Science

English for Academic Purpose

Introduction to Economic and Management Environment

Cornerstone Call Centre Course

Subjects Inbound Call centre Training

Computer Training

Outbound Call Centre Training

Qualification Cornerstone Certificate

Harvard Business Course Accelerator (stepping up to management)

Qualification Certificate in Accelerator Leadership Experience

NYDA Institution Entrepreneurship development Programme

Qualification Certificate in Start-up Course

Employment History

Previous Employment

Company Multichoice

Job Title Call centre Agent

Duties Assisted customers with billing

Technical calls

Took inbound and outbound calls

Assisted with extraview and boxoffice calls

Year 2008 till 2010

Company Multichoice

Job Title Line Manager

Duties Complete 360 on monthly basis

Do daily reports

Do one on one interventions with the staff

Take supervisor calls

Assist Extraview and AGT Segmentation

Approving journals

Manage staff performance

Conducting meeting with the team

Helping with training and development

Handling Complains from staff and customers

Deal with Escalations

Stats analysis

Managing staff Behaviours

Monitoring Attendance

Dealing with IR and HR situations

Assisted HR with recruiting staff

Coaching

Year 2011 November till 2017 April

Current employment

Company SBF Forum (Non-profit Organisation)

Job Title General Secretary

Duties Prepare and manage correspondence, report documents

Prepare confidential and sensitive documents

Coordinates office management activities

Determine matters of top priority and handle accordingly

Maintain office Procedure

Develop and distribute a board calendar before the start of the year

Organize and coordinate meetings, conferences, travel arrangements

Implement and maintain office systems

Maintain schedules and calendars

Arrange and confirm appointments

Organize internal and external events

Handle incoming emails, mail and other material

Set up and maintain document management systems

Set up work procedures

Prepare Statiscal Reports

Year May 2017 till Date

Reference

Name Bryden

Surname Human

Company Multichoice

Job Title Line Manager

Contact number 073*******

Name Matimba

Surname Mathonsi

Company Multichoice

Job Title Operations Manager

Contact number 060*******

Name Calvin

Surname Modiri

Company SBF Forum

Job Title Chairperson

Contact number 061*******

Contact this candidate