Customer Service Representative
Resume:
KS SHEYAD
Email Adress:********@*****.***
Contact Number: +965-********
Career Objective
A qualified and personable, adaptable, and highly organized person with a solid experience in administration
I am a seeking challenging key executive profile to play a pivotal role in driving organizational objectives to contribute accrued skills in realization of mutual objectives.
Certifications
Master of Business Administration (MBA – HR & Marketing), May 2008
Bharathiar University Coimbatore (Concentration: Human Resource Management & Marketing Management).
BSc catering science and Hotel Management. March 2006
Bharathiar University, Coimbatore
Higher Secondary Education in Science, March 2003
Board of Examination, Kerala
S.S.L.C March 2001
Board of Examination, Kerala
Professional Experience
Organization 1. AL MUZAINI EXCHANGE COMPANY, KUWAIT.
Role: Customer Service Representative
Duration: - FEBURARY 2012 - still present
Responsibilities:
Worked as Teller and handled all kinds of currencies
Worked as branch in charge and prepare EOD Report
Ensures and provides quality service to both internal and external customers.
Deal directly with customers either by telephone or face to face
Obtain and evaluate all relevant information to handle product and service inquiries
Record details of inquiries, comments and complaints
Handling all the customer enquiries and deal with the banks about their payments
Organize workflow to meet customer timeframes
Following up with bank about the transactions and provide the additional details if required
Organization 2. Lakshmi Textile Industry, Coimbatore, India.
Role: HR OFFICER
Duration: June 2009 – September 2011
Responsibilities:
Co-ordinate day to day activities of the company.
Drafting the business letters on behalf of managers.
Drafts and proof reads all company correspondence
Custodian of confidential and general documents & records
Maintaining staff details and attendance.
Co- ordinate with welfare activities of the workers.
Arrange the daily requirements.
Preparing Work Schedules etc.
Providing the payroll department with information by collecting time and attendance records
Assist with staffing procedures of the company
Co-ordinate day to day activities of the company and efficient operation of the HR office.
Maintain employee files and HR filling system
Handles performance management and preparing schedules of work.
Handles employee orientation
Educate staffs on company’s procedure
Organization 3. Company Name: Badr Al Samaa Group of Hospitals, Muscat (Oman)
Role :HR Assistant / Document Controller
Duration :March 2009 – May 2009.
Responsibilities:
Process employment applications of staffs
Maintaining a tracking facility to enable documents to be updated easily.
Assist with recruiting and staffing procedures of the company
Co-ordinate day to day activities of the company and efficient operation of the HR office.
Maintain employee files and HR filling system
Checking dispatch documents are accurate.
Control the communications between all in the projects
Keeping track of all the inward and outward Correspondence.
Handles performance management and improvement tracing systems
Allocating works to staffs and preparing schedules of work.
Ensuring all documents are up to date as possible within electronic filing systems.
Handles employee orientation, development and training and recordkeeping.
Educate staffs on company’s procedure, staff appraisal & identify developments needs.
Analyzing and preparing the current requirements of the organization.
Prepare annual leave plans & approving the leave applications of the workers.
Analyzing the problems of the company as well as staffs and make solutions to solve problems.
Organization 4. Company Name : Samsung India Pvt. Ltd., Ernakulam, Kerala, India.
Role :HR Assistant
Duration: May 2008 – December 2008.
Responsibilities:
Custodian of confidential and general documents & records
Arrange the daily requirements.
Assist with staffing procedures of the company
Co-ordinate day to day activities of the company and efficient operation of the HR Office.
Maintain employee files
Educate staffs on company’s procedure.
Scheduling interviews.
Allocating works to staffs and preparing schedules of work.
Skills
Good Management skills for maintaining healthy interpersonal relationships within the organization.
Rich experiences in handling office based software’s
Good experience in the area of Human Resource Management, Employee orientation & Training.
Languages
Arabic - Speak
English - Read, Write, Speak
Hindi - Read, Write, Speak
Tamil - Read, Write, Speak
Malayalam - Mother Tongue
Personal Information
Birth Date : 23rd Dec.1985
Gender : Male
Nationality : India
Residence Location : Kuwait
Passport No. : H 5046741
Visa status : Employment (Transferable)
Marital status : married
Declaration
I hear by declare that the above mentioned details are true and correct to the best of my knowledge
KS SHEYAD
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