Sales Representative

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CURRICULUM VITAE

PERSONAL DETAILS

Name : Mary Njambi Njuki

Nationality : Kenyan

Email : *********@*****.***

Mobile No : +254*********

Gender : Female

Visa : Employment visa

PROFILE.

To secure a job position in a busy organization where I can apply my academic,professional and interpersonal skills for the mutual benefit of the organization as well as myself.

KEY SKILLS AND PERSONAL ATTRIBUTES.

1.Learning and innovate skills .

I am afast learner and innovates new ways of solving problems given to me within minimal time to achieve better results.

2.Self responsibility and self discipline

Ability to perform duties assigned to me with minimum or no supervision at all. I also adhere to rules and regulations governing me.

3.Leadership skills.

I was a committed captain in high school, group leader for various academic groups, organization of events in social group, family and church, sacrifice for the welfare of others inspires me.

4.Team building skill

I surely know there is strength in power of many and I seek every opportunity to utilize it. As a leader I make sure I build on others strengths for the interest of all, encouraging all to bring out their best.

I seek the talents of others and add them to mine and see how we can utilize them for the goal of all.

5.Community development

I strongly know that no man is an island and go out of my way to help the society with the skills and experience I have gathered during my course of life and play the lowly duties to make positive impact.

VISION:

I seek to work with an organization with opportunities for growth, and shouldering responsible and excel in my work through creativity and commitment.”

OBJECTIVES:

To serve my employer to the best of my ability whilst striving to acquire new skills to cope with changing business trends.

To achieve the highest levels of performance in my job, serve my employer diligently

WORK EXPERIENCE

DUBAI POLO & EQUESTRIAN CLUB

Spa Attendant & Receptionist

February 2016– To Date

My job role as spa receptionist

Have Good human relations

I have Excellent phone etiquette

I Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store informationExcellent multitasking skills to successfully handle several assignments together

I Possess strong organizational skills required for achieving efficiency on the job

I have Good knowledge of beauty products to be able to promote them to clients

I have Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

I Provide guidance to clients on the procedures at the spa

Answer telephone calls and provide accurate information to clients

Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

Introduce new beauty products to clients and educate them on their uses and benefits

Keep clients updated on currently available promotions and discounts in services offered in the Spa

Process payments from clients for services ordered from the spa

Keep register of long and existing clients for them to enjoy benefits given to loyal customers

Give appointments to clients on specific days Open and close the spa at the appropriate time

Ensure that the front desk is clean and organized for free movement

Assist in getting client feedback on level of services delivered in order to improve on service delivery

Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments

Assist in developing promotional events, which focus on increasing the clientele of the spa Manage the visitor register to keep record of people who visit the spa on a daily basis

Receive customer complaints and feedback and direct them to appropriate offices for resolution

My job role as spa attendant

• Greeted customers and directed them to the right treatment rooms

• Assisted guests with towels and robes

• Provided information regarding locker services and schedules

• Set up supplies needed for treatments and procedures as instructed

• Managed cleaning and sanitizing duties as instructed

• Maintained inventory of all spa items and ensured constant supply at all times

• Reported damaged items or equipment

WORK EXPERIENCE

2013 to 2016 February:

Marriott Executive Apartment Aljadaf

Responsibilities:Executive lounge Attendant

Give a warm welcome to guests on arrival and assist them respectively maintaining

the appropriate standards.

Working towards maximizing room revenue and the Lounge revenue by up-selling to

a higher category.

Develop, build and utilize concierge/business Centre knowledge.

Updating guest’s data in Opera.

Ensuring all guest concerns, complaints and compliments are resolved and addressed

in an appropriate manner.

Handle all inventories accurately and maintain supplies at a proper level.

Marriott Al Jaddaf

Responsibility 2.

Work As: Food and Beverage; Waitress

Greeting and welcoming guests warmly.

Providing the menu and taking orders.

Brewing different kinds of coffee and making squeezed juices.

Cashiering receiving payments inform of cash, room charge, visa, master, Amex and

many more cards.

Closing orders and taking the cash and bills to the finance

2012 to Date: Tamani Marina Hotel

Position: Waitress

Provide a table and seats to customers by escorting them to the place

Give warm greetings as soon as the customers enter or when they are already seated and comfortable

Present menus advice customers for special offers and specials of the day menus

Take food orders from customers

Update the customers about the status of their orders so as not to keep them guessing when the food will be done

Serve the food carefully as soon as the kitchen staff finishes

Constantly check on the customers to find out what other food or service they might need.

Serve additional condiments if the customers require so

Refill customers drinks, especially drinking water as you see them half empty or as the customers require

Deliver the bill when the customers signals so

Accept payments collectively

2010 –2011 Capricorn feeds NairobI

Position: Sales Representative

DUTIES:

.Working as part of the sales team to develop both new and existing markets.

.Involved in developing sales & pricing strategies.

Liaising with customers & the dealer network to answer and resolve their queries

. Identifying and then researching potential leads and opportunities

.Constantly developing existing sales processes which will generate sustainable growth

. Responsible for developing own portfolio of customers

.Collecting all the information required to create a request for an estimate

. Writing accurate & informative sales reports and documentation

. Contacting prospective clients by phone and email

. Identifying the customer's needs

.Dealing with a diverse range of clients in the private and the public sector

. Evaluating competitor activity and developing appropriate responses

. Attending sales appointments at clients premises

. Attending trade shows and exhibitions when required

. Cold calling potential clients via telephone or personal visit

. Making appointments to meet new and existing clients

EDUCATION BACKGROUND

2015 : cross training in pastry.

2009 : Fama-tel Computer

Course in computer, Microsoft Office, Ms-Word, Excel, Power point, internet

and E-mail Application.

2009 : Kenya Certificate secondary education

2005 : Kenya Primary School Certificate

Hobbies

Read, Traveling and socializing

REFF:

Upon request

Contact this candidate