Sales Customer Service

Kristen E. Shaw

*** ******** ***** • Mankato, Minnesota 56001 • (507) 384 - 8480 • ***************@*****.***

Education

Minnesota State University – Mankato, MN Graduation – December 2017

Bachelor of Science in Psychology

Minor: Art Studio Minor – Photography

GPA: 3.41 Cum Laude

Related Coursework:

Abnormal Psychology – Designed to increase student’s awareness and understanding of abnormal psychology.

Statistics of Psychology – The use of statistics for understanding human behavior and conducting basic statistical tests and making inferences about human behavior.

Learning – A broad overview and analysis of the major theories of human and animal behavior.

Sociology – Overview of the nature and characteristics of human societies; the structure and processes of social life; impact of social forces on individuals and groups; interdependence of society and the individual; emphasis on cultural diversity and globalism.

Organizations

Alpha Sigma Alpha – Zeta Kappa Chapter – Seeks to develop women of poise and purpose and to uphold high standards for themselves while being active within the community.

Psychology Club – The purpose of the psychology club was to stimulate interests in and advance the science of psychology.

Internship and Work Experience

Victoria’s Secret – Riverhills Mall, Mankato, MN. May 2015 – Current

Full-time Sales and Support Generalist

Greet and genuinely connect with customers as they shop the store.

Communicate with other employees and worked as a team to provide the best experience possible.

Use company guide to set product presentation according to standards.

Preform daily maintenance tasks including: stock work, re-merchandising, and store up-keep.

Support sales team when needed while processing store merchandise.

Adapt to daily changing requirements.

Gap/Old Navy – Mankato, Minnesota May 2014 – May 2015

Sales Associate

Managed daily responsibilities while making sure the customer was the first priority.

Maintained an organized sales floor and register to generate sales throughout the day.

Processed shipment and restock the sales floor for customers.

Additional Leadership & Volunteer Experience

Adopt-A-Highway – Helped clean up debris from a section of Highway 66.

One Bright Star – Helped set up tables and decorations for the One Bright Star events.

Special Olympics – Engaged with the special needs individuals and cheered them on during their events.

Girls on the Run – Engaged with young girls and cheered them on while they ran a 5k.

Dinner for Heroes – Made dinner for the Mankato Fire and Police departments and created a rapport with them.

Additional Professional and IT Skills

Advanced Microsoft Office and Outlook Office skills.

Advanced Excel skills demonstrated by pivot tables, formulas, and conditional sorting.

Very personable and have excellent communication skills demonstrated by many years of customer service.

Fast and advanced decision-making abilities exhibited by floor setting and customer service.

Collaborate with co-workers and provide a precise attention to detail to design the store layout.

Excellent organizational skills validated by sorting and maintaining an orderly stock room to the company’s high standard.

Tactful when training new employees and provide them with knowledgeable information.

Easily adaptable and quick learning ability in current and new technologies.

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