Customer Service Representative

Kukoyi Ayodeji Olumide

**-*** **** **** *****, Ottawa, Ontario ■ K1V0G1 ■ 514-***-**** ■

***************@*****.***

PRO FILE

● A diligent professional with a goal of working in an organization with prospects that promote learning, growth, professional development and stewardship

● Strong communication skills in English

EDUCATION

Diploma in Business Administration 1997-1999

Moshood Abiola Polytechnic,

Abeokuta,

Nigeria.

Certificate in Entrepreneurial Studies 2006/2007

Member of Academy for Entrepreneurial Studies,

Nigeria.

Chartered Economists, Nigeria 2009-2010

Professional Membership: Associate Member Institute of Chartered Economists of Nigeria Nigeria.

LANGUAGE

English.

COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Photoshop Other: HTML, Simply Accounting, Bloomberg, Internet Explorer, Mozilla Firefox RELEVANT WORK EXPERIENCE

T TEC Global Jan 2018- Date

1000 Rue Saint-Antoine O

Montreal

D epartment CREDIT COLLECTION REP/

CUSTOMER SERVICE

First Bank Plc Sept 2007 – Dec 2017

35, Marina Street

Lagos

Department: R ETAIL/ADMINISTRATIVE/SALES

Position: BUSINESS MANAGER

Duties; Managing Existing Customers Account

Prospecting for New Customers

Packaging of Credits/Loans

Monitoring day-today Activities of Customers Account Credit Review

Business Development

Handling customer’s requests

Credit Collection Representative

Resolution of Customer Complaints

Administrative

Position: CUSTOMER SERVICE REPRESENTATIVE

Duties: Handling of Customers Enquiries and Complaints Customers Balance Enquiries

Financial Advisory

Initiate and set up of E-Banking

Issuance and maintenance of all Card Products

Sales of Bank’s products

Timely Resolution of Customers Issue

Grow Customer Base

Account Opening

Department: H UMAN RESOURCES DEPT/ ADMINISTRATIVE Position: Human Resources and Administrative Officer Duties: Training New and Old Employees

Prepare Payroll

Employees Compensation, Benefits and Safety

Strategic Planning.

VOLUNTEER EXPERIENCE

Home Builder

● Constructed residential homes for underprivileged families SKILLS AND STRENGTH:

● Ability to understand new Idea Quickly

● Proactive in Resolution of Issues

● Timely and Resolution of tasks to meet deadline

● Teaming with other Member of Staff

● Ability to work with little or no Supervision

● Working Knowledge of MS Word, Excel and Internet COURSES AND SEMINAR ATTENDED:

● Basic Selling and Marketing Skills 2017

● E-Business Training 2012

● Marketing of Foreign Exchange Products 2014

● Business Communication Skills 2016

● Analyzing Financial Statement 2008

● Internal Audit and Reconciliation 2015

● Customer Service Skills 2016

● How to Handle Customer’s Issues 2017

● Managerial Skills 2015

INTRESTS

● Travelling and Sightseeing

● Meeting New People and Making Friends

● Watching and Playing Football

● Listening to music

- R eferences available upon request -

Contact this candidate