Customer Service Project

CHRISTINA GONZALEZ

Phone: 210-***-****

Email: *******************@*****.***

Skills Summary

AutoCAD, Programming, Conceptual Planning, Reviewing Project Submittals, Plan Reviews,, LEED for New Construction and Major Renovation, Construction Management, Reading and Interpreting Construction Plans, Set and Meet Construction Schedules, Interior Design, Space Planning, Research, Management, Leadership, Project Coordination, Excellent Organizational Skills, Strong Communicator, Self Starter, Knowledge of Safety Practices in Construction, Strong Decision Making Skills, Ability to Problem Solve, Coordination of Trades and Team to Complete Construction on time, Professional, Presentations to update team on project status, Facilitates meetings, Identifying Possible Issues and Develop Solutions, Knowledge of Building Codes, ADA and Fire Protection

Education

Degree / Date of Graduation

Bachelor of Arts, Interior Environmental Design, GPA 3.3; University of the Incarnate Word, December 2006.

Masters of Arts in Administration, Organizational Development, GPA 3.43; University of the Incarnate Word, May 2018.

Masters of Business Administration, GPA 3.43; University of the Incarnate Word, May 2018.

Experience

Project Coordinator, Cornerstone Business Interiors January 2009 – August 2011.

Took information from sales staff to create project scope, space plan, multiple price driven quotes and grew business by 20% due to effectiveness in turnaround. 85% of assigned projects were completed within 72 hours. Provided interior floor plans, quotes, ordering materials and furniture in the correct finishes upon deposit, coordination of installation. Approved billing of materials and furniture as well as third party vendors. Developed a checklist to make sure all materials were received before coordinating installation. Created and updated project punch lists to complete project closeout. Kept all internal departments updated on project status at weekly meetings and daily updates.

Sales/Cashier, Collectors Gallery November 2008 – January 2009.

Provided excellent customer service through finding gifts and checkout. Holiday helper always on time and professional in manner.

Project Estimator/Manager, T.F. Harper April – September 2008.

Due to project management added two additional projects to job order contract. Project management of an Elementary school renovation in the cafeteria and food preparation areas. Responding to Requests for Information (RFIs) and responding to bids. Developed and updated project schedule as needed. Weekly and daily reports to owner representative. Clear communication with trades and internal departments to coordinate and process billing, change orders and trade payouts. Kept trades and all personnel to job site cleanliness and safety protocols. Handled Project Submittals, shop drawings and plan reviews.

Architectural Facilities Programmer, Broaddus & Associates March 2007 – January 2008.

Completed three building programs outlining spatial requirements, site work and proposed building layout. Interviewing clients to find out room and building requirements. Designing specific room sheets with space plan and equipment lists for the development of architectural plans for medical and higher-education clients. Developing planning information through interviews and research.

Interior Design Assistant, Charissa Seipp Interiors September 2006 – February 2007

Grew business through consistent customer service by 20%. Generated and organized information to help interior designer/owner meet client needs. Receiving and distributing inventory throughout the store. Staging areas with furniture and accessories.

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