**** *** ****** ** 954-***-****
Orlando, FL ***** *************@*****.***
Amy-Joy Bromley
Experience 2012 – 2018 Palm Beach Cancer Institute/Florida Cancer Specialists West Palm Beach, FL
Oncology & Endovascular Office Manager / Reimbursement Specialist
Schedule and coordinate all surgical, vascular and radiology procedures with each individual department within the hospital
Obtain and manage radiology imaging prior to procedures for physician’s review
Prepare specimen collection kits for the physician to ensure proper transfer between hospital and physician’s preferred lab
Present Pathology reports to physician for further procedural direction
Compare physician’s surgical schedule with Operative Reports to ensure EMR chart completion
Print, code and verify all Vascular Lab reports and claims for insurance compliance
Manage insurance reviews and denials of payment by responding with appropriate documentation to support appeals
Follow-up on claims to see why payment has not been made
Coordinate efforts with the doctors to ensure proper documentation requests are fulfilled
Review all Medicare A/R collections for the physicians within the practice
Assess EOB’s from all payers for the Endovascular surgeon on staff for accurate reimbursement according to each payer’s contract
Work rejections and make corrections to rebill clean claims
Make necessary adjustments to postings based on fee schedules
Answer patient calls in reference to their balances for surgical procedures
2009 – 2012 Professional Medical Administrators Boca Raton, FL
Billing/Collections AR Supervisor
Oversee the process of billing Medicare, Medicaid, Commercial, private payer and patient claims in accordance with payer requirements and company policy
Work aging reports for outstanding / difficult insurance claims as well as file appeals and reconsiderations to all insurance carriers
Build relationships with patients to help develop payment plans
Work with DME providers to ensure accurate billing
2006 - 2008 American Eldercare Delray Beach, FL
Client Service Specialist Supervisor/Acute Care Claims Processor
Provide oversight for the customer service team who handled inbound calls from Contracted and
State mandated providers
Ensure customer and provider satisfaction
Provide quality control checks on inquiries to ensure proper handling of claims
Process claims for all aspects of the member’s care based on care plans/referrals
Expertise in Nursing Home and Hospital claim processing
Auditing and problem solving of difficult claim types from providers
Assist the care managers in coordination of care, based on evidence found in the audit synopsis of claims
2005 - 2006 North American Title Company Plantation, FL
Title Processor
Responsible for processing and coordinating all incoming contracts for new construction
assignments.
Multi-task in daily responsibilities while ensuring complete customer satisfaction
Communicate with multiple lenders to supply the title work they need in order to close loans
Coordinate all parties related to title work to ensure prompt closings of new home sales
2001 - 2005 Sleepy’s The Mattress Professionals Bethpage, NY
Dispatch Coordinator
Responsible for dispatching up to 200 same-day deliveries daily
Oversee the Customer Pick-up operations
Review customer invoices and make necessary changes for goods purchased
Inspect merchandise for special circumstance deliveries
Coordinate out of area deliveries with customers and truckers
Heavy phone support to over 300 showrooms
1997 - 2001 Office Depot New York, NY
Customer Service Manager
Manage Inventory Control
Train cashiers and customer service representatives on daily store operations
Coordinate scheduling for all store employees
Walk the store assisting sales associates as well as customers to accommodate their needs
Set-up store “plan-o-grams”
Process telemarketing delivery orders for future timeframes
Responsible for inputting raw data into the mainframe system
International Technical Support Representative
Assist retail and cross docks with hardware and software issues via telecommunications
Solve technical problems arising from in-store computer malfunctions
Support and work with vendors to resolve major discrepancies
1994 - 1997 Waldbaum’s Supermarket Plainview, NY
Assistant Bookkeeper
Distribute government benefits to customers according to federal guidelines
Maintain cash records at the beginning and end of the business day
Reconcile actual cash on-hand with computer accounting
Train cashiers on cash register and company policies and procedures
Education 1997 - 1998 Nassau Community College Garden City, NY
A.A.S. In Business Administration
Additional Skills CPT/HCPCS & ICD-9, Medical Terminology, Medicare Appeals Process, Customer Service, HIPPA, Billing / Accounting Principles
Computer Skills Windows, Microsoft Office, Great Plains, FL Medicaid, Brightree, Onco EMR, Centricity, Fastrack, MedAct, Zirmed, Remit data, Mosaiq, Navicure, Icore, Availity,UHC, Med Solutions, RadMD/NIA, Gateway, 10 key