Jeremy B. Wait, MBA
Operations, Finance, System Analysis & Development
Business Management ● Operations Analysis & Planning ● Research & Development
Performance & Organizational Development ● Senior Management Consultation & Collaboration
Financial / System Analysis & Management ● Cash-Flow Management
Budget Preparation & Administration
Business, Financial, & Cultural Diversity of Emerging European Markets Cognizance
ALTICE USA (f.k.a. Suddenlink Communications, f.k.a. Cox Communications, f.k.a. TCA Management Company) – Tyler, TX
1997 – Present
(One of nation’s largest, diversified broadband communications companies serving 4.9+ million customers and yielding $9.2 billion annually).
Senior Consultant -- Infosys Limited (2018 to present)
Manager Business Operations Analysis – Altice USA (2017)
Finance Manager & Collections Supervisor – Altice USA (2016–2017)
Finance Manager & Collections Supervisor – Suddenlink Communications, Inc. (2013–2016)
Marketing Manager – Suddenlink Communications, Inc. (2006–2013)
Senior Operations Analysis – Suddenlink Communications, Inc. (2006)
Senior Operations Analysis – Cox Communications, Inc. (2000–2006)
Operations Analysis – Cox Communications, Inc. (1999–2000)
Operations Analysis – TCA Management Company (1997–1999)
Operations Auditor – TCA Management Company (1997)
Managed the business migration of the commercial department from Suddenlink standard systems to Altice standard systems (including software migrations related to accounting, ad hoc reporting, systems reporting, project management, and collections automated outbound calling).
Organized and hosted periodic customer profitability evaluation meetings to focus sales activity on customers with low or negative profitability.
Managed outbound automated calls for commercial collections.
Monitored the billing system for account set-up, automated non-pay activity, and accounting integration.
Supervised Commercial Collections Team (approved time worked and vacation requests, monitored activity, verified and approved commission, led monthly phone call with regional managers about past due accounts, interceded to ensure cooperation from other departments, discovered ways to make the department more efficient).
Administered commission program.
Implemented and maintained tracking of key service metrics.
Provided transparency for division, region, and individual accountability.
Investigated and corrected data integrity issues.
Supported new product launches.
Created budgets and track performance of 35 areas of the Commercial Services Division.
Created mailing lists for notification and marketing efforts.
Investigated market conditions for strategic and tactical purposes.
Analyzed expenditures and implemented cost-reduction strategies.
Scrutinized overall system, performed comprehensive research, and devised methodologies to improve operations, performance, and service.
Identified and evaluated impact of decisions for senior management team and collaborated with team to spearhead growth and prosperity.
Tracked cable system performance to identify budget, revenue history, and integrity deviations of up to 63 profit centers.
Analyzed vulnerable assets and local bad debt procedures and implement strategies to decrease risk.
Formulated and administered system information database, enhanced customer care reports, and compiled/reported new product launch data.
Selected Key Contributions
Served as first (and briefly only) dedicated finance persons for a $100 million division of the company.
Created division transparency in the absence of dedicated information systems.
In multiple instances, caught systematic issues with the billing system from the reported financials, adding $56k to top line revenue and re-bucketing $67k+ in monthly recurring revenue to the division.
Coordinated lobby remodels. Administered $2+ million budget.
Accepted challenge of developing ten-year company forecast for outside analysts. Created detailed, modified-adaptable Excel spreadsheet model that depicted forecasted revenue sources, expenses, and capital spending.
Discovered budgetary and history deviations/discrepancies at profit centers. Strategized and launched special projects to rectify discrepancies and reduce expenditures and labor costs.
Advanced strategic initiatives by developing procedures and tracking metrics for asset management, customer retention efforts, and product-specific subscriber behavior.
Served leader role in project teams for computer model building, lobby remodeling, and property database cleanup.
Built detailed models of various customer and company attributes using Excel, Discoverer, and other available software.
Improved efficiency and decreased costs by playing integral part in converting reporting systems from manual to electronic methodology.
Facilitated development of database program, which enhanced customer satisfaction tracking system by automatically tallying and aggregating results from callbacks.
Formal & Cultural Education
THE UNIVERSITY OF TEXAS AT TYLER – Tyler, Texas
CPA Coursework (Completed Dec. 2014, but did not sit for the CPA Exam) Ø GPA: 4.0/4.0
TEXAS A&M UNIVERSITY – College Station, Texas
Masters of Business Administration (1996) Ø GPA: 3.5/4.0
Bachelor of Science, Chemistry (1994) Ø Graduated Magna cum Laude (3.74/4.0)
Awarded University and Foundation Honors
MANCHESTER BUSINESS SCHOOL – Manchester, England
Entering European Markets (Summer 1995)
(Study of special challenges/opportunities of entering European Markets)
(Included visits to London, Paris, Amsterdam, Brussels, and Moscow)