Sales Manager

JARRETT MITCHELL

Douglasville, GA ***** (H) 615-***-**** *******.*.********@*****.***

Professional Summary

I am an experience sales and operations leader, trained sales closer and leadership coach seeking an opportunity to bring value to a high performance team. With over 10 years of leadership experience in leading large, customer relationship-focused teams, I am uniquely positioned to identify, develop, and improve performance while increasing sales and revenue. Call me to discuss how I can help you and your team, and improve profitability.

Skills

Self-motivated

Team liaison

Strong verbal communication

Conflict resolution

Employee relations

Results-oriented

Team leadership

Staff development

Process implementation

Process improvement

Sales background

Human resources management

Work History

Operations Manager 10/2017 to Current

The Home Depot – Morrow, GA

Lead a team of over 120 Associates with 14 Supervisors in a store of $28 Million in sales volume

Successfully implemented new operational strategies and best practices

Directly responsible for P&L and expense management for the store

Improved operational standing in the district from 9th place to 4th place in 4 months time through process implementation

Sought out by management for promotional opportunities- chosen to lead district orientation at 4 large retail operations.

Known for having a 'silver tongue' and calming the most difficult of situations.

Navigated challenging dynamics between vendors and customers to salvage a $20K sale.

Track record of developing leaders, which has led consistently to teams of better communicators, delegators, and developers.

Branch Marketing Manager 05/2017 to 09/2017

The Home Depot – Atlanta, GA

Worked directly with Store Management, Branch Management, Store Supervisors, and District Support staff to achieve Lead Generation results, tying directly to sales volume.

Trained managers at 8 locations with groups up to 70 employees.

Directly Responsible for hiring, training, and developing a sales force across three markets and 7 districts

Successfully laid the foundation for team to build upon for Lead Generation and Sales Appointments

Implemented marketing strategies which resulted in 12% growth of customer base.

Developed new process for employee evaluation which resulted in marked performance improvements.

Taught customer relationship management techniques to Lead Generation team.

Specialty Sales Manager 03/2014 to 05/2017

The Home Depot – Nashville, TN

Developed and cultivated entirely new sales focus to meet and exceed sales goals, while directly managing 30 people and 3 supervisors, while indirectly managing 165 team members.

Develop and vastly improved underperforming sales areas to meet and exceed quotas; drove up specialty sales by 11%.

Developed new process for employee evaluation which resulted in marked performance improvements.

Took team from -16% of sales quota to exceeding numbers by nearly $40K.

Identified and addressed core issues that led previous team management to missing sales plan by 26% and instead exceeded sales plan by 19% in 1 fiscal half.

Created an exceptionally high performing retail sales team, nearly doubling the pipeline in just 6 months.

Merchandising Execution Manager 09/2012 to 09/2013

The Home Depot – Nashville, TN

Directly managed 70 direct reports with 9 supervisors across 8 teams

Slashed turnover in one team from 220% to 60% in a 9-month period.

With a passion for having the tough conversations others avoid, consistently turns around performance in both team members and peer managers.

Responsible for store resets, inventory management, and new product implementation in 8 stores across the Nashville, TN market

Worked directly with Supervisors and store management to achieve exceptional execution .

Developed new process for employee evaluation which resulted in marked performance improvements.

Merchandising Manager 08/2010 to 04/2014

The Home Depot – Nashville, TN

Responsible for Core Sales departments in the store, directly contributing to over 60% of total sales volume.

Successfully implemented store improvement projects, and was recognized by Regional Leadership for store and sales improvement.

Directly contributed to an increase of Customer Satisfaction scores through conflict resolution and sales training

Tied intentional employee recognition in trouble areas to drive results; turned around the worst performing market team and moved them to 3rd place in 6 months - in the face of having the number of average homeowner customers as competing locations.

Routinely analyzed the sales influencers during promotions to create the highest sell thru during holidays, outpaced peers at 98% success rate vs. their 70%.

Assembled promotional displays, including quarter and full-size point of purchase displays.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Department Manager 09/2007 to 07/2010

The Home Depot – Nashville, TN

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Increased profits through effective sales training and troubleshooting profit loss areas.

Generated repeat business through exceptional customer service.

Stocked and replenished merchandise according to store merchandising layouts.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Education

High School Diploma

Kalamazoo Central High School - Kalamazoo, MI

High Ticket Closer Certification

Dan Lok University - Vancouver, BC

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