Micro Soft Ofc,Customer Serv, Data Entry, AR/AP, Payroll, collections

NICOLE L. NORMAN

**** ****** *****

Ross Township, Ohio 45013

PH: 513-***-****

EMAIL: ********@***.***

Highly experienced Administrative/Customer Service/Management professional. Thrives in a fast-paced environment. Excellent listening skills, oral and written communications. Excellent problem solving and negotiating skills.

CORE PROFESSIONAL STRENTHGS:

Office Management Bookkeeping, A/R & A/P

Executive & Administrative Support Customer Relations & Communications

MS Office (Word, Excel, PowerPoint) Scheduling & Calendar Management

Meeting & Event Planning Spreadsheets & Data Entry

Payroll Administration Project Management

State taxes and licensing Mailroom

PROFESSIONAL EXPERIENCE:

Director of Operations & Client Relations 2014-2017

FNA PROCESSING, LLC, Cincinnati, Ohio

Expertise

Client Liaison for large clients

Responsible for Payroll and tax filings

Invoicing and Inventory Systems

Accounts Payable (A/P) and Receivable (A/R)

Proficient in Data Entry

Administrative Support

Collections of outstanding bills

Supervised over data entry projects to make sure done on a timely basis.

Data Entry specialist known for quick typing skills, razor-sharp eye for detail. Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency.

UNITED COMPUCRED COLLECTIONS, INC., Cincinnati, Ohio

Positions held during my 15+ years of employment:

Vice President

Director of Operations and Client Relations

Manager of Customer Service & Administrative Assistant

Customer Service Supervisor

Computer Operator

Data Entry

Customer Service/Clerical

Promoted to serve as “right hand” to senior executives. Oversee office management, customer relations, accounts payable/receivable, payroll, HR benefits, tax filing and special project management. Working in all areas of the company before eventually earning the title of Vice President.

Key Contributions:

Entrusted to manage high priority projects, including office downsizings and start up satellite offices

Customer service skills were invaluable with relationships that were developed with our clients and those strengths were put to use in my role as Client Liaison for the Company.

Technically skilled administrative support professional valued for multitasking strengths, organizational abilities and diplomatic handling of confidential information

Repeatedly praised for keeping executive offices running smoothly, handled broad responsibilities, fielded an array of requests from internal/external customers, and thrived within busy environment requiring the ability to prioritize and management concurrent projects.

EDUCATION: High School Diploma – Northwest High School

Certification in Clerical Office Education

Ohio Notary Public

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