Customer Service Representative

David Alan Tucker

** **** ****** *****, *** **

Fairmont, WV 26554

Home: 304-***-****

Cell: 681-***-****

OBJECTIVE: My objective is to obtain a rewarding position with your organization providing excellent customer service and satisfaction as well as administrative and office skills.

WORK EXPERIENCE

Infocision Management Corporation (3/28/2016-12/2/2017)-Customer Service Representative

Duties: Responsible for persuading individuals to donate to charities such as the National Rifle Association. Also responsible for placing lottery ticket and online book orders from incoming calls.

Veterans Industries (8/10/2015-3/25/2016)-Library Aide

Duties: Responsible for proving courteous and efficient customer service to veterans utilizing the hospital library. Am responsible for the security of the library as well as care of library books, DVDs and equipment. Am also responsible for accounting for each customer every day in the log.

Teleperformance (05/12/2014-3/24/2015)-Global Billing Representative

Duties: Responsible for answering phone calls from customers having difficulty with information storage accounts and seeing that their problems are resolved. Have prepared many request forms for disconnection of accounts and investigation for customer credit reimbursement. Am responsible for maintaining a database of information regarding all calls and resolution of cases.

MILITARY EXPERIENCE

United States Army (11/01/2009 -11/30/2012) - Administrative Specialist

Fort Jackson, South Carolina United States

Duties: Responsible for processing Soldiers through the initial receiving branch of the Army’s largest reception battalion. Ensured all Soldiers received necessary briefings on military customs and courtesies as well as establishing their personnel and medical files. Also responsible for preparing statistical data reports.

United States Army (03/01/2006 - 11/01/2009) - Human Resource Specialist

Fort Sill, Oklahoma United States

Duties: Established, maintained, researched and disposed of files according to policies and regulations. Composed, typed and prepared various forms, general correspondence and reports utilizing specialized and word processing computer programs. Maintained accountability of personnel and equipment. Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

United States Army (02/01/2005 - 02/01/2006) - Mailroom Supervisor

Yonsan, Republic of Korea

Duties: Processed incoming and outgoing accountable mail for over 3, 500 employees. Ensured accountable mail was received, stored, mailed, and delivered in accordance with appropriate mail and security

regulations. Prepared and maintained daily logs, accountable registers and postage use form. Answered inquiries regarding shipping or mailing policies. Submitted recommendations for operational cost savings without interruption to daily operations.

United States Army (01/01/2002 - 01/01/2005) - Security Specialist

Fort Detrick, Maryland United States

Duties: Processed visit access requests and was responsible for handling sensitive security information. Extensive experience with customers and public relations including volunteer work in schools and various public speaking functions. Prepared weekly personnel status briefings.

EDUCATION

Fairmont State University

Fairmont, West Virginia

Degree: Bachelor of Science-Major: History Graduated 5/14

Named to Dean’s List and President’s list for all three semesters of attendance

Winner of the 2013 and 2014 Fairmont State M. M. Neely Oratory Contest

Bachelor of Arts - Major: Education; Minor: History Graduated 12/90

Winner of the 1989 and 1990 Fairmont State M. M. Neely Oratory Contest

ADDITIONAL INFORMATION

Commanding General’s Helping Hand Award (04/21/2010)

Given at Fort Jackson, South Carolina for volunteering service in local schools

Completed the Army’s Basic Noncommissioned Officer Course (05/29/2003)

Fort Jackson, South Carolina

Completed the Army’s Postal Operations Course (02/12/1996)

Fort Jackson, South Carolina

Completed the Army’s Primary Leadership Development Course (05/22/1994)

Fort Riley, Kansas

Eagle Scout Award (05/01/1985)

Spent six years in the Boy Scouts before attaining Eagle rank. Eagle Scout project

involved preparing food baskets for needy families.

Received numerous citations and awards in the military for public speaking and outstanding performance of duty. Also served in Operation Desert Storm and received the Army Commendation Medal for service as a Chaplains Assistant during the war.

Contact this candidate