Customer Service Supply Chain
Resume:
Leonard Whitley
Logistics/Inventory/Warehouse Manager
PERSONAL DETAILS
**** ***** ******, ******* ** 94501
*********@*******.***
AREAS OF EXPERTISE
Warehouse/Operations Management
3rd Party Supply Chain Logistics Operations
Inventory Control
OSHA & DOT procedures
Import/Export Regulations
LTL Transportation & Dispatch
Int’l Transportation Docs
Employee Relations
Operations Efficiency
ACHIEVEMENTS
Manufacturing Migration to Germany
Freight Negotiations (reduced by 82%)
Operational Streamline (pro/loss - 80K)
PERSONAL SKILLS
Optimistic Problem Solver
Deadline/Results Driven
Positive & Amicable Team Leader/Motivator
Decisive & Integrity
Skilled Multi-Tasker
Analytical Prioritizing
PROFESSIONAL
MS Office Suite, SAP, ERP & ACE Proficient
Certified Forklift Trainer
ACADEMIC
Diablo Valley College
Distrib. Logistics Major
PERSONAL SUMMARY
Diplomatic & tactful Logistics/Warehouse Manager with 15+ years’ experience managing 3rd party transportation logistics, customs compliance, customer service, and inventory control whom quickly grasp new concepts & technologies.
CAREER HISTORY
Bay Advanced Tech (Aerotek) – LEAD/ SUPERVISOR Dec 15-April 18
Supervised all site aspects of the logistics, supply chain, and customer delivery operations. In charge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.
Duties:
Prioritized, delegated tasks, provided motivation & direction to create a positive work environment to various sub-departments (team of 25).
Department to department liaison to reconciled client/customer service relations: responding to all customer complaints or queries in an efficient manner.
Wrote ISO docs & SOP’s for department processes. Updated as necessary.
Interview, train and coach team members as well as manage employee relations.
Wheeleez, Inc - LOGISTICS/INV. CONTROL MANAGER April 06 – Aug 13
Directed and managed warehouse inventory while providing sales forecasting to upper management. Effectively and proactively manage purchase orders to ensure accurate and prompt deliveries to internal and external customers.
Duties:
Oversaw receiving, order fulfillment, transportation, customer service, warehouse facility layout, staffing, logistics & overall facility operations.
Deliver sales & inventory data to Sr. management & sales team for purchase order management. Monitor book vs. physical warehouse inventory.
Incoming and outgoing correspondence with clients; LTL Dispatch.
Provides strategic direction for distribution & administrative support.
Siemens Medical (Randstad)- EXPORT COORDINATOR Nov 04 – May 06
Spearheaded campaign to migrate manufacturing operation to Germany while acting as leisure for customer service team.
Duties:
Conducted staff performance reviews, setting objectives, and identifying employee training requirements.
Monitored the performance of the warehouse staff.
Ensured that all drivers work to established driving time directives.
Handled all incoming and outgoing correspondence with clients.
KEY COMPETENCIES
Logistics & Supply Chain Management
Comprehensive knowledge of domestic & international import/export procedures, processes and documents.
Managing & supporting new business implementations and project rollouts.
Willing to take responsibility for the day to day management & administration of the Logistics department: Supply Chain & Operations optimization.
Warehouse & Inventory Control Management
Delivering change within a fast-paced warehouse/production environment.
Analyzing business data and drawing logical conclusions.
Effective and efficient cycle counting procedures: Identifying and quickly resolving stock discrepancies.
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