Manager Management
Resume:
Todd Dougherty
469-***-**** ***************@*****.***
Operations Management Human Resources Process Improvements
Project Manager Team Development General Business Processes
Operations Manager with progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class delivery, lean operation methods, renewed marketing directive and incentive driven rewards for team achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. Results-orientated professional with proven abilities in strategic planning, project management, process improvement, manufacturing. Superior work ethic with the ability to identify areas of strengths and weaknesses to devise solutions.
Core Competencies
RFP/RFQ Development
Project Restructuring
Manager/Motivator
Streamlining Operations
Risk Management
Facility Management
Program Development
Business Analysis/Development
Budgeting
Policies/Procedures
Building Systems Management
Mechanical Engineering
Project/Program Management
Vendor Relations
Staff Development & Training
Process Improvements
Preventive Maintenance Programs
Budgeting & Cost Containment
Contract Oversight & Management
Energy Savings & LEED Principles
Operations Management
Capital & Expense Planning
Reports & Presentations
Non-Profit/Event Experience
C&W Services Plano, TX January 2017 – March 2018
Toyota North American Headquarters /Facility Manager
Site Facilities Manager
Staffed and trained technical maintenance crew along with setting up initial contracts for services from third party vendors for a new construction site with 2.1 million square feet of conditioned space on 100 acres. The site has achieved LEED Platinum status for design and construction. Key player in the successful startup and turn over to Toyota.
Manage facility maintenance and maintenance crew
Minority owned business champion and oversaw all diversified vendors financials totalling $3 million annually
Managed four minority owned janitorial businesses with over 75 employees
Kept 5+% of gross expenses with certified women and minority owned businesses
Managed and oversaw 100 acres of landscaping
Negotiated new vendor contracts to maintain the new site
Created Requests for Proposal to be performance based when possible instead of service based
Oversaw and supported 4 on site call centers
Verified equipment operation to sequence of operations and specification requirements
o66 elevators, 12 acres of glass, 400,000-gallon rainwater harvesting, 8 MW Solar Power system
o80 Recirculation Air Handlers, 17 Energy Recover Ventilators, over 3000 VAV and many FPB
o6,000 Tons of Chiller Capacity along with supporting pumps, towers, and water treatment
o25,000 square foot data center, UPS, ATS, and backup power
o2 onsite kitchens and supporting exhaust and refrigeration, gas and electrical services
oFire Alarm, FM200, Dry Nitrogen pressurized, VESDA, diesel fire pumps, electric fire pump
Recommended system modifications for safety and energy savings
Wrote and reviewed preventative and predictive maintenance procedures and methods of operation
Manage staged construction turnover and end user occupancy and warranty claims
Working with move-ins to re-arrange spaces as needed the by Toyota team members
C&W Services Plano, TX February 2015 – January 2017
USAA /Operations/Facility Manager
Manage maintenance staff along with project/construction contractor and third-party vendors to oversee grounds maintenance, building maintenance, and enterprise data center operations supporting several thousand employees. Support development of long term capital and operating budgets to carry out effective operations while identifying savings opportunities and minimizing cost increases.
Oversaw the maintenance and appearance of trails, groomed green areas, water features, recreational facilities, and parking lots
Oversaw the maintenance, appearance, and usability of 800,000+ square feet of office space and associated building systems across the portfolio
Oversaw office and facilities moves, additions and changes, including coordination of outside vendors
Manage elevators, kitchen equipment, servers, plumbing, restrooms, chillers, boilers, and exhaust systems
Direct Enterprise Data Center Facilities Operations to maintain and grow power and cooling capabilities with zero downtime
Tracked power usage and implement energy reduction equipment and programs; member of green program team
Project managed and oversaw budget for Entrance Security Upgrade project
Mitigated impact from 100-year rainfall event by preparing and activating clean up personnel in a timely manner
On site Safety Champion and implemented numerous safety programs for team members
Over twenty-five thousand hours of man hours without a safety incident
Total Facility Dallas, TX February 2014 - September 2014
National Accounts Business Development Manager /Account Manager
Developed RFP/RFQ’s for new business clients
Saved the company over $1.5 M within 6 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%
Planned, directed and coordinated all aspects of this $10 million account - 300 individuals trained across 76 sites throughout North America.
Ensured that operations ran smoothly and met all company policies.
Protected the assets of the company to ensure continuous growth and flawless execution.
Created monthly budgeting, as well as the AOP resulting in a savings of over 20%
Complete P&L responsibility for all operations, saving over $5M annually
Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work
Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working environment.
Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.
Reported directly to the company Board of Directors.
Project management support for the development and launch of a customer program provided by Total Facility.
Ensure the repair, maintenance, and service operations optimize short and long term operating costs and maintain the integrity of the assets.
Bid out all major retained maintenance vendors and compare pricing and services, and award contracts.
Oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of various teams.
21% Average Work Order Cost Avoidance in a six month period
Managed team members in achieving work orders for Service Level Agreements out of bounds under 10%.
Ensure complete client satisfaction.
SSC Service Solutions Knoxville, TN March 2005 – February 2014
STAT Team Specialist
Promoted to positions of increasing authority and responsibility due to my exceptional management, leadership and business acumen: Managed 200 staff and increased bottom line profits by over 34%.
Spearheaded the start-up of a green-field precision custodial division at numerous locations within the educational and health care industry.
Demonstrated strong operations management skills toward overseeing the entire facility from human resources to production control including initiating measurement of key daily metrics, as well as achieving continuous improvement initiatives and ongoing costs control.
Consulting in multiple areas of the facility management industry thru recruitment, training of employee’s in maintenance, grounds, and custodial services.
Additional consulting knowledge shared with upper management with in multiple subsidiaries in conjunction with Vice Presidents, Regional Operation Managers and Operation Managers across all realms.
Maintained a savings of $100,000 annually at Tuskegee University and Institute in relation to labor costs by restructuring their infrastructure for account deliver systems.
Trained over 200 employees with in the safety matrix in regards to safety awareness, regulations and OSHA standards.
Assisted with the transition and implementation during the startup and transition phase of a half billion dollar account in the University division as well as within the medical research facilities.
Coordinated and negotiated service agreement contracts for Texas A&M Health Science Centers in excess of $450,000 annually.
Project Management experience in regards to Texas A&M Health Science Center’s overall facility construction and planning.
San Angelo State School Carlsbad, TX January 2003 – March 2005
Qualified Mental Health Professional/Home Director
Analyzed feedback from existing users to increase productivity and efficiency of operations.
Ensured on-time treatment to meet individual client needs.
Participated in aggressive treatment plans with contacts while managing in-house staff.
Met all State and Federal guidelines in accordance with the facilities regulations
Monitored and tracked the progress of individuals being serviced.
Performed Client Rotations and on-call duties.
Managed staff of approximately 25.
MHMR Concho Valley San Angelo, TX October 1998 - December 2002
Service Coordinator
Monitored, administered and authorized services for clients within the MHMR system.
Advising in the medical treatment of and placing of clients within specific programs.
Advocating for the clients in legal situations.
Education
University of Houston - Houston, TX
Master of Business Administration: Business Administration-12 hours credited.
Angelo State University-San Angelo, TX
Bachelor of Arts-Psychology/English-credits towards Industrial/Organizational Psychology and Business Management.
OSHA 30-hour General Industry Safety and Health Training
Safety First-TEXO Construction Safety Training
ONLC-Plano, TX
Microsoft Excel Certification.
Additional Credentials
Skills/Languages
Technical Skills
Volunteerism
Lean Management, Inventory Management, Human Resource Management, P&L, Budgeting, AOP, SOP, Operations, Purchasing, Quality Assurance, Capital Equipment, Asset Protection, Recruiting. Intermediate knowledge of the Spanish language.
Microsoft Office – Word, Excel, Power Point, Outlook, CMMS Maximo and Corrigo
Rebecca Foundation-North Texas Chapter/North Texas Storytelling Festival
Linkedin.com/in/todd-dougherty
References: Available Upon Request
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