Customer Service Manager
Resume:
Arroyo Grande, CA
Grover Beach, CA
Arroyo Grande, CA
Arroyo Grande, CA
ELIZABETH HERNANDEZ
Summary
I am a great multitasker when it comes to my surroundings. I have a great sense of urgency, my passion is to evolve myself and the people around me. Always like to keep my team members in training mode. I am great at solving issues around the work environment and if I can't will look for the right answer. Not afraid to ask for help. Skills
Natural Leader
Judgment and decision making
Bilingual
Trustworthy
Responsible
Active listening
Staff scheduling
Excellent customer service
Staff training and development
Mathematical aptitude
Motivated team player
Experience
Assistant Store Manager
Five Guys
Handled all scheduling for store shifts to ensure proper staffing at all times. Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Trained staff to deliver outstanding customer service. Processed credit and debit card payments and returned the proper change for cash purchases. Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Maintained daily record of all transactions.
Worked closely with the district manager to formulate and build the store brand. Caregiver
Home Instead
Provide patient with help in and out of beds, bath, wheelchair, and with dressing and grooming. Care for patient by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Administer prescribed oral medications, under the written direction of physical or as directed with their personal care.
Plan, purchase, prepare, or serve meals to patients, according to prescribed diets. Company clients to doctors office or on other trips outside the home,. providing transportation, assistance, and companionship. Assistant Store Manager
Baja Fresh Mexican Grill
Train workers in food preparation, and in service, sanitation, and safety procedures. Compile and balance cash receipts at the end of the day or shift. Supervise and participate in kitchen and dining area cleaning activities. Resolve customer complaints regarding food service. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Record production, operational, and personnel data on specified forms. Assistant Store Manager
Jack In The Box
1720 17th St Apt 201, Oceano, CA 93445 C: 805-***-**** ***********************@*******.*** 07/2013 to 12/2013
Arroyo Grande, CA
Santa Maria, CA, United States
San Luis Obispo, CA, United States
20142014
Arroyo Grande, CA, United States
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. Investigate and resolve complaints regarding food quality, service, or accommodations. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Cashier
Mcdonalds
Receive payment by cash, check, credit cards, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education and Training
Nursing
Allan Hancock College
Nursing
Cuesta College
Arroyo Grande High School
Languages
Spanish; advanced and fluent
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