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Information Technology Management

Londonderry, NH
June 08, 2018

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Scott F. Hopkins

* ****** ****, ***********, ** *3053

603-***-**** (H) 603-***-**** (M)

Senior Information Technology Professional

A highly innovative information technology executive with extensive experience in team leadership, program management, project management, operations analysis, regulatory compliance, technology transformation, disaster recovery, business process engineering, and strategic planning. Strong budgeting and P&L management experience.


State of New Hampshire IT Leader for the Department of Safety (2016-Present)

Administer all aspects of information technology for assigned agency programs and related activities, and to oversee the implementation of information technology objectives.

•Plans, directs, monitors, and evaluates multi-project information technology activities.

•Evaluates trends in information technology, hardware, software, and networking, and makes recommendations to department administration regarding appropriate hardware, software and systems.

•Directs assigned managers and coordinates team resources throughout the implementation and ongoing operation of information technology projects.

•Plans, prepares, implements, and monitors operational plans and budgets within the framework of agency goals and objectives.

•Interfaces with agency management; coordinates with appropriate federal and state agencies, contractors, and vendors to ensure scheduled delivery of automated application solutions that conform with stated client business needs.

Strategic Independent IT Consultation (2015-2016)

Our IT consulting services are advisory services that help clients assess different technology strategies and, in doing so, align their technology strategies with their business or process strategies. Our services support customers’ IT initiatives by providing strategic, architectural, operational and implementation planning.

Vice President of Operations and Technology ASA Automotive System (2010-2014)

ASA Automotive Systems develops comprehensive software systems and tools geared to helping the automotive aftermarket manage all facets of their auto and tire businesses.

Responsible for project and program management, strategic planning, resource management and execution of all client services and software development functions for the ASA Automotive Systems business. Overall management of the client services group that comprises 4 areas; the helpdesk support groups, the installation & training groups, the network & SaaS hosting services group (multi-location), and Internal IT.

•Re-architected the software development technology, and rewriting our applications using leading edge technology (Based on Open Source Framework using Java & Eclipse technology), in an agile SDLC and offshore development teams.

•Design, implement, and manage PCI compliance for our POS commercial applications.

Vice President of Professional Services NWN CORPORATION (2008-2010)

NWN is a provider of infrastructure technologies and services to companies worldwide.

Responsible for the management, development and leadership of an organization of consultants, engagement managers, application development engineers, and solution architects to ensure sales and effective delivery of NWN consulting services.

•Ensures utilization, and billable work of frontline resources, maintained a billable utilization of 75%.

•Develops and maintains relationships with partner services providers to develop opportunities.

•Strong collaboration with pre-sales and account management teams.

Vice President of Professional Services FOEDUS (2007-2008)

Foedus was a leading provider of Virtualization Infrastructure technologies and services to companies worldwide. Note Foedus was procured by VMware in 2008.

Managed and provided leadership of an organization of consultants, engagement project managers, delivery managers, and solution architects.

•Developed business partnerships to achieve national and corporate business goals. Formalized relationships with VMware and Microsoft (Citrix/Hyper-V).

•Increased billable utilization by 400% and increased billable rates by 20%.

Vice President of Technology Services-Quaero Corporation (2005 – 2007)

Quaero is a marketing and technology services company that provides unparalleled value to firms looking to improve the effectiveness of their comprehensive marketing efforts and marketing technology investments.

Manage all infrastructure resources, hosting business including systems, database operations, data warehouse, data integration, BI reporting, computer operations, voice communication, and security operations.

•Doubled the hosting business (customers and revenue) in 14 months’ period.

•Re-architected the backend database solution, to Microsoft SQL Server architecture(Hyper-V/Citrix).

•Manage a 7 x 24 ASP/ CRM environment with a SLA of 99.9% availability. DR planning and execution.

Vice President of Technology Services Harte Hanks Corporation (1997-2005)

Harte-Hanks today is a worldwide direct and targeted marketing company that provides direct marketing services to local, regional, national, and international consumer and business-to-business marketers.

Managed an ASP (Hosting) business supporting over 170 customers, telecommunication, open systems/storage management, mainframe processing environment running ZOS, and relational databases (Oracle,10G and SQL Server) large data warehouses Data Integration and BI reporting. Responsible for management of several call centers, operational NOC, help desk, and 7 x 24 hour operations, including a staff of 75, and an annual budgeted $14,000,000, with revenues of $35,000,000.

•Re-architected the backend database solution that reduced our offering cost by 35% and improved overall efficiency of our solution by 34%.

•Manages a hosting/service bureau - CRM environment with a SLA of 99.99% availability.

•Set operational standards for a global IT operation within UK, Europe, and South America.

•Corporate responsibility to manage vendor relations for Oracle, Microsoft, HP, IBM. etc.

PREVIOUS EXPERIENCE-Public Sector Information Technology Experience (1981-1997) City of Colorado Springs

EDUCATION-University of Colorado Master of Public Administration, (GPA 3.83) Information Systems. University of New York Bachelor of Arts Majored in Earth Studies.

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