Business Analyst
Resume:
JIGYASHA JAISWAL
**** ******* **, ****** ** *****
********.*******@*****.***
Career Objective
Looking for Accounting position where my exceptional ability to prioritize, organize, and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support to the company’s management personnel.
Skills
Good communication and persuasion skill
Analysis to fine tune decision making.
Proficiency with computer applications, MS-office, MS-Excel & Erp Software Solutions.
Amount of money saved via accounting practice.
Job Experience
Substitute Teacher, EDUStaff,LLc,Grand Rapid,Michigan
February 2018 – Present…..
Receive instruction from school office about classroom to cover
Comprehend the class curriculum before lecturing
Follow laid down lesson plan in teaching the students
Ensure orderliness in classroom
Guide the students in extracurricular activities and ensure their safety
Follow up on instructions given to the absentee teacher and carry it out appropriately
Enquire if substitute teacher would be needed the following day and make proper arrangements for it
Working with Asd and special needs kids.
Project Coordinator, IBM India Private Limited, Bangalore, India
May 2007 – May 2008
Roles and Responsibilities
Responsibilities include payroll configuration, tax deposits and reporting, defining payroll processes, recommending improvements in regards to current payroll processes.
Comfortable with ERP software solutions such as Enterprise One
Established human resource functionality for improved business processes and activities
Performed as go-between for the computer system designer and the CPMS human resource functional
Collaborated with development and system design personnel to interpret functional responsibility
Developed test plans for functional requirements recording test scripts that would be applied as a regression at a later date
Extensive Experience in responsible Accounts Payable.
Resource planning, reviewing documentation
Assist with logistics associated with major meetings, training and New hire
Perform administrative request using internal tool
Re-imbursement and per diem processing
Claim reminder, Labor missing Report, Delinquency Report, Weekly Hours Tracking (Billable, Unbillable, MGMT, Training, etc.)
•Weekly updates to Management Team
Customer Relationship Executive,(Kotak Mahindra Old Mutual Life Insurance ) Team Lease Services Limited, Bangalore, India Oct 2006 – April 2007
Roles and Responsibilities:
Enter invoices, Reconcile Bank statements, Financial reporting, Credit Collection
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Report overpayments, underpayments, and other irregularities. Confer with legal counsel on claims requiring litigation.
Sourcing, acquiring and maintenance of facilities at all branches –computers, printers and telephones - both landlines and mobile telephones for all employees.
Updating the attendance of all the employees and processing the same for the salary.
Customer Care Executive (Reliance Communication India Pvt. Ltd.) PVAPS Employability Solutions, Pune, India April 2005 – Jan 2006
Customer Care Executive, ((Reliance Communication India Pvt. Ltd.) Smart Info Solutions, Pune, India April 2004 – Jan 2005
Roles and Responsibilities:
Interact with Customer directly at Front Desk to resolve their issues related to services and billing
Handling billing escalation desk
Responsibilities include payroll configuration, defining payroll processes.
Recommending improvements in regards to current payroll processes.
Co-ordination with the team, in order to achieve the targeted goals
Resolve complaints from channel partner and escalate them if appropriate.
Customer complaint resolution within the agreed TAT.
Handled escalated queries that are not solved at the contacted center level and action the same according to the UWQ. (Universal work queue).
Major Achievements
After taking over prepaid division, issues have come down by 95%
Numbers barred has come down from 10000 plus to 1000 in 4 months
CAF gap has come down from 12500 plus to 1500 in 4 months
Became No.1 customer care division in the State
Education
Certification In French Language From Alliance Française de Madras July 2006
Bachelors of Art with PSYCHOLOGY major Form L.N.M. University Bihar India
Diploma In Computer From NIIT Sept.2002
Advanced certification in Web Applications from NIIT Sept.2002
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