Bilingual in Spanish and English.

Maria Pineda

*** ******* **. *********, **, *****

Mobile: 706-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

To obtain a position in your company that will match my skills & passion with the opportunities to learn & progress in this profession. I am dedicated to achieving customer satisfaction as well as meeting surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. I can offer a high level of professionalism and enthusiasm applied to the assignments given to me.

AREAS OF EXPERTISE

Accounts Payable/Receivable

Troubleshooting

Service inquiries

Customer Service

Microsoft Office Suite

Bilingual – Spanish/English

Conflict Resolution

Multi-Tasking

Risk Assessment and Analysis

Leadership & Mentoring

Excellent oral & writing abilities

Database Management

PROFESSIONAL EXPERIENCE

Electrolux Augusta, GA June 2014 – Present

Title: Bilingual Customer Service Rep

Job Description:

Responds promptly to customer inquiries with 100% customer satisfaction.

Services direct customer requests on contract inquires on a daily basis.

Receives processes and verifies the accuracy of orders placed for customer purchases on products utilizing the organizations’ internal CRM/SAP and Host on Demand systems.

Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

Service dispatch, to independent service companies for customers through Service Power.

Skilled to work every department in B2C as a bilingual agent.

Drive achievement of departmental revenue goal achievement through sale of extended service agreements, parts and accessories to consumers.

Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.

Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.

Drive efficiency and change through continuous improvement personal and team.

Provide back-up support for other queues and departments as necessary.

Contract Callers Incorporate Augusta, GA June 2013 – March 2014

Title: Bilingual Collector

Job Description:

Serviced customer requests through inbound/outbound services on a daily basis.

Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

Process and handled any payment/payment arrangement through appropriate payment system.

Thoroughly and efficiently gathered customer information, accessed and fulfilled customer needs, and educated the customer where applicable.

Kept accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

High Tech Building Co. Statesville, NC August 2011- August 2012

Title: Bilingual Receptionist

Job Description:

Responsibilities included: operated switchboard to answer, screened, or forwarded calls to proper personnel; providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or

Computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars.

EDUCATION/TRAINING

Statesville High School – Statesville, NC June 2012

References available upon request.

Contact this candidate