Customer Service Sales

Elvis Nwankwo

************@*****.*** +234**********

Apt A3 at Victoria Crest House 3. Along Orchid Hotel, Lafiaji Lagos 23401

PROFILE

A self-motivated business graduate who has combined academic study and placement as well as work experience in England. I am a conscienious and reliable business marketing & customer service agent who enjoys a competitive business environment where I am driven to provide quality services to customers.

KEY SKILLS

• Literacy and numeracy skills

• Marketing, Advertising, Communication and interpersonal skills

• Good team spirit

• Basic computer skills including, Microsoft Word, Excel and Power Point

• Customer service and relationship management skills

EDUCATION & QUALIFICATIONS

Dates School Qualification

1990 -1996 St. Peter’s Anglican Primary School(NG) First Sch Leaving Certificate

1996 -2002 Oregun High School (NG) Secondary School Certification Examination

2006 -2010 Lagos State University (NG) Took a transfer abroad

2010- 2011 Hertfordshire International College Diploma in Marketing

For Business and Technology (UK)

2011- 2014 University of Hertfordshire (UK) BA- Marketing & Advertising

Additional qulifications include qualification in Business Enterprise up to Level 2 and an achieved Functional Skills qualification in Mathematics up to Level 2 from Oxford Cambridge and RSA (OCR)

CAREER HISTORY

FOREVER-LIVING PRODUCT (FLP)- UK

Year: 2012- 2013 Job Title: Sales Representative

• My hands on role involves all aspects of lead generation- generating sales and providing excellent customer service.

• Managing and directing a team of 12 on business presentation at the FLP Business Conference in Brent Cross, England.

• Personal sales and delivery of quality products & service to customers achieving 92% average of monthly sales targets.

• Initiating interactive product demonstration sessions with clients to guide product selection and foster customer relations, potential team players/commission creative.

ALL COMMUNICATIONS NETWORK (ACN)- UK

Year: 2013- 2014 Job Title: Marketing Agent

• Direct marketing and team building

• Customer acquisition and customer retention

• Achieve set targets and support organisation’s objectives

• Response to customer queries and complaints to provide assistance

• Maintain a friendly environment by welcoming customers and guiding them through their needs as well as making recommendations

MEARS GROUP PLC- UK

Year: 2014- 2015 Job Title: Customer Service Advisor

* Effectively trained as a Customer Service Advisor- liaising between management and outside agencies, and dealing with customer queries.

• Work successfully as part of a team to provide training to customer service support unit, and also to upcoming marketers and customer service representatives

• Expanding the networking to promote the business- taking up contracts for the organisation and monitoring its progress to see its completion.

• Dealing with customer queries whilst establishing rapport with customers on all levels to help promote the organisation's goodwill.

Additional experience gained from managing an online clothing business as co-owner- lamodelzcollections. Creating sales and marketing network, promoting and monitoring business progress as well as dealing with customer queiries in order to provide excellent customer service support.

SABGUL CONSTRUCTION/ENGINEERING LTD- NIG

Year: 2016- 2017 Job Title: Sale Executive

• I helped achieve a high level of sales target while supporting the business development units on how to manage and promote the organization

• Work successfully as part of a team to provide training to other upcoming marketers and business developers

• Monitoring the construction & engineering aspect to see that a client’s objective is achieved

• Provide support with before & after sales service, in order to provide excellent customer service

REFERENCE:

Available on request.

Contact this candidate