Customer Service Representative

Jennifer Panes Palma

Tower * Unit *J Little Baguio Terraces

San Juan City, Philippines

Contact No: 093********

Email Address: **************@*****.***

SUMMARY:

Being a well-rounded educator, I have had the opportunity to teach a diverse group of students, thus enhancing my teaching techniques and instructional methods. As a result, I have developed phenomenal communication, interpersonal, organizational, time management, and leadership skills. Furthermore, I have become proficient in developing comprehensive lesson plans; creating stimulating thematic units; and assessing individuals and the class as a whole.

I have a concrete customer service background. My teaching style is direct and decisive, yet flexible in responding to constantly changing demands.

OBJECTIVE:

To work in a dynamic organization where I can use my skills and to help the company in attaining its goals.

PROFESSIONAL EXPERIENCE:

COMPLIANCE SPECIALIST-SALES

Brady Direct Marketing Inc.

3rd flr.Worldwide Corporate Center

Mandaluyong, Philippines

October 2014- September 2016

• Served more than 1,200,000 businesses throughout the United States

• Helped protect companies from government fines, employee lawsuits, and other costly consequences associated with non-compliance

• Interpreted the myriad regulatory laws surrounding workplace safety, disabilities, harassment, discrimination, labor law, minimum wage, and other regulations

• Offered an extremely user-friendly web site that creates an online customer experience unparalleled in the industry.

ACADEMY ENGLISH TEACHER

EIEN AE Philippines

24th West Tower, Philippine Stock Exchange

Ortigas Center, Pasig City

August 2013-September 2014

- Taught Business English to Japanese speaking students aged 20-50

- Utilized the Direct Method teaching model to improve students grammar, listening, writing and speaking skills

- Created quizzes and exams that were used by all teachers throughout the organization

- Planned and taught between 4-8 classes daily.

ONLINE ESL INSTRUCTOR

Best Phone of English Inc.

11th flr. Tycoon Building

Ortigas Center, Pasig City

December 2012-December 2013

CJ Call n Talk Inc.

Unit 1510, Prestige Tower

Ortigas Center, Pasig City

November 2008-Sept 2009

EEP Phone English System Inc. / JN Global System Inc. Magallanes, Makati City

Goodwill Building 2nd flr.

Buendia, Makati City

April 2007- May 2008

- Recognized variations in students backgrounds, abilities and learning styles

- Interacted in a friendly and patient manner with students from different cultural backgrounds, students of all levels of language proficiency and students who may have disabilities

- Presented standard American English language clearly and served as a linguistic model for students

- Communicated effectively with students by articulating clearly, selecting vocabulary and assessing comprehension by varying methods

- Explained grammar in an easy-to-understand way without overwhelming tutees

- Listened actively and effectively in order to identify and solve problems, facilitated learning for students and built student confidence.

CUSTOMER SERVICE REPRESENTATIVE

Convergys Philippines

Quezon City, Philippines

April 16, 2011– November 20, 2011

- Answered customers/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

- Acted as receptionist giving routine, non-technical information upon request and referring all other questions to the proper persons.

- Continually maintain working knowledge of all company products, services and promotions.

- Made recommendations according to customer’s need on features, accessories, upgrades and rate plans.

- Utilized operational systems to process purchases of company products and services; i.e. collections, payments for wireless bills and accessories.

EDUCATION:

The National Teachers College - Bachelor of Secondary Education Major in English Quiapo, Manila Philippines

June 2008 - March 2013

PERSONAL DETAILS:

Age: 29 years old

Birthday: September 02, 1988

Place of Birth: Manila, Philippines

Nationality: Filipino

Status: Single

I, hereby certify that all information stated are true and correct to the best of my knowledge and belief.

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