Community health wrk/case manager

Deondra D. Trumbo

Mobile: 415-***-**** • Email: **************@*****.***

OBJECTIVE: To obtain the position of Community Health Worker/Case Manager while utilizing my professional work experience and knowledge in multiple areas with opportunities for personal growth and advancement while serving a diverse community.

SUMMARY OF QUALIFICATIONS

Over 5+ years of dedicated, professional experience within the Social Services field

Dedicated, team player, hard-working, multi-tasker and highly versatile

Compassionate and trusting when building relationships with consumers

Mature, loyal, and skilled in taking all responsibilities of a job professionally

PROFESSIONAL EXPERIENCE

Program Assistant

Maintain a safe environment for seniors 55+ according to organization policy

Provide front office with support i.e., filing, emailing, and data entry)

Support with staff conducting daily activities

Create monthly calendar

Facilitate groups

Follow up with referrals and links

Gain and maintain a trusting relationship with consumers

Schedule meetings, special events, and answer any questions or concerns from consumer’s

Maintain office inventory and amatory of prizes and snacks

Utilize conflict resolution and harm reduction skills

Lead Peer Case Aide

Monitor and provide a safe place for Seniors 60+

Supply clients/guest/consumers with referrals to other agencies, i.e. substance abuse, mental health, case management, clothing, housing, etc.

Answer multi-line phone, faxing, calling, and outreaching to senior community

Enter data into computer using excel, word, outlook, and other programs

Facilitate weekly groups and provide presentations from other organizations

Attend weekly Staff meetings

Maintain Compliance binders

Supervise a staff of 5 and a Volunteer Crew of 3

Enter data into computer

Residential Monitor/Counselor

Monitored and provided maximum safety of residential clients, staff, facility, and the community

Skilled in providing crisis intervention, conflict resolution, and de-escalation tactics

Monitored all residential passes and visitors with timely documentation of all client interactions

Case Manager/Administrative Assistant

Skilled processing intakes and assessments while maintaining the highest confidentiality of clients

Coordinated the initial screening of clients for medical, mental health, and substance abuse issues

Facilitated in Job Readiness, Healthy Relationships, Life Skills, and Critical Thinking Training classes

Assisted in creating professional Resumes and Cover Letters while also setting up new email addresses

Handled all clerical duties via organizing files, making copies, faxing, answering multi-line phones, etc.

Researched potential employers for employment opportunities and vocational resource referrals

Act as a liaison between clients and probation officers building strong working relationships

Maintained and monitored client files with timely and accurate daily progress notes

Skilled using and navigating Microsoft Access databases while inputting client information

Experienced serving clients within a diverse community of ethnic and socioeconomic backgrounds

RELEVANT WORK HISTORY

Curry Center, San Francisco, Ca. 01/18-present

Felton Family Services of San Francisco, San Francisco, CA 11/15-12/17

Residential Monitor, Jelani House Inc., San Francisco, CA 10/11-02/12

Case Manager/Administrative Assistant, SF Sheriff Department’s Intern, San Francisco, CA 07/11-11/11

EDUCATION & CERTIFICATION

Certified Post Prison Case Worker, CCSF, San Francisco, CA May 2104

Certified Community Health Worker, CCSF, San Francisco, CA May 2013

Certified Unit Coordinator, CCSF, San Francisco, CA May 2011

*References Gladly Provided Upon Request

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