Manager Customer Service

Location:

Salary:

45000

Posted:

June 05, 2018

Michael William Hauguel

Work Experience

All Automotive Citrus Heights, CA August 2014 -- May 2018

B & M Automotive Sacramento, CA July 2007 – December 2012

Japanese Motors Sacramento, CA January 2004 - July 2007

Don Hill Automotive Sacramento, CA September 1992 - November 2003

Service Manager

Performed and supervise all duties required for operation of an automotive repair shop.

Maintained customers files and provide customers with estimates of cost of scheduled maintenance as prescribed by

manufacturers warranty.

Diagnose vehicles problems, prepare estimates for customers and delegate work, act as liaison between employees

and owner, prepare billings for customers and/or companies, provide safety training, monitor all hazardous materials to

ensure proper disposal according to regulations.

Utilize computer to acquire parts on line, research labor guides, and check for technical service bulletins.

Knowledge of automotive emission control system, after market parts, and California State Vehicle Codes.

Fully trained in Mitchell on Demand, Manager Plus, and handling customer money.

OPA Engineering August 1989 - September 1992

Survey Chainman

Performed all duties of construction staking including providing Topo for the design of a project site, followed plans,

operated field, and office equipment for engineering and drafting.

Projects included schools, shopping centers, and subdivisions.

Bay Standard May 1986 - May 1989

Maintenance Set-Up and Production

Maintained gas, propane, electric forklifts, and machinery used in the fabrication of metal products.

Responsible for inventory control, shipping, receiving, and quality control of manufactured items.

Served as night foreman when double shifts are required.

Port Richmond Ship Yard November 1985 - May 1986

Marine Machinist

Maintained, repaired, replaced machinery that used aboard Navy ships, including hydraulic rams, pumps, engines, and

generators.

Pete Peterson Ranch April 1981 - November 1985

Shop Foreman

Maintained and service all farming equipment for five thousand acres. Equipments are graders, paddle wheel scrapers,

backhoes, and approximately three hundred pieces of equipment that used in farming, cultivation of almonds, walnuts,

prunes, beets, sunflowers, and beans.

Supervised about thirty employees, kept time cards, tracked equipment hours, and maintenance costs.

Provided safety training in the proper use of equipment, chemicals, and emergency procedures.

REFERENCES AVAILABLE UPON REQUEST