Data Entry Sales

Jeanette P. Woods

**** ******* ****** **.

North Las Vegas, NV

702-***-****

*************@*****.***

Prompt

Thorough

reliable

diligent

honest

empathetic

I do not mind nor do i struggle with reading in order to learn and understand policy and procedure

I have a very positive outlook in life

I am patient

I am a great active listener and responder

I set and achieve goals

I have great reading comprehension

I am a fast and novice learner

I am trustworthy

I am optimistic

I am driven and dedicated which makes me a vital participant to company growth and retention

I have the ability to work independently with little to no assistance from leads

before requesting assistance in regard to an escalated caller I do my best to own the call and assist the customer in the best way possible while following policy

I thoroughly note all accounts and I use my best discretion in order to satisfy the customer and give them a one call resolution

EXPERIENCE

Onsoucrce(Temp)- Inbound/Outbound (2/19/2018 - 5/25/2018) Troubleshoot, Coordination Scheduling, Account Management,

Alorica- Inbound/Outbound calling ( 2/27/2017 - 2/2018)Data Entry, Sales, Business Care - Inbound/Outbound Business Care calling, scheduling, Dedicated care, Sales, Troubleshoot, Customer Retention, Customer Resolution,

Williams-Sonoma (9/2013 - 8/2014) Summerlin, Customer Care, Account Management, Payment System, Order System, Scheduling, Retention

Administrative Assistance Chicago Legal Clinic- Extern (1/2012 - 8/2012) Chicago, Il; Data Entry, Filing, Account Management

YDPCP non for profit (8/2012 - 6/2013) Chicago, Il Coordinating social outings for city youth, Tutoring, Assisting with resources, Job placement, Assisting with appointments, Educational Reform

EDUCATION Benjamin Mayes Academy (1999) Harold Washington College (2010 - 2013) College of Southern Nevada (2013 - 2014) Law (2015 - cont)

SKILLS

AS400, Microsoft Word, Excel, Access, PowerPoint; Windows, Vista, XP, Certificate of completion in Youth Development, Law, Street Law, Order Systems, QuikView, Samson, Troubleshoot, Knowledge Base

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