Client Service and Administrative Professional

JAMIE JOHNSON

DIPLOMATIC, TACTFUL, CREATIVE, DISCREET, RESOURCEFUL, DEPENDABLE, WELL-ORGANIZED, FRIENDLY AND PROFESSIONAL

609-***-**** *****.****@*****.***

PROFESSIONAL SUMMARY

Expertise in solving complex problems while anticipating the needs of a diverse set of customers, both interpersonally and over electronic channel. Proven capability to execute in a fast-paced environment with rapidly changing requirements and competing priorities. Exhibits a strong positive attitude with a strategic ability to define novel and effective solutions ami- ably, utilizing clear communication skills. A team player with the proficiency to and collaborate with clients and profes- sional staff. Highly organized and very punctual.

EXPERIENCE

SOILS DIVISION ADMINISTRATOR/DISPATCHER, LAUREL VALLEY FARMS; LANDENBERG, PA 2010 - 2018

• Maintain dispatch and scheduling for clients creat- ing strong professional rapports leading to contin- ued customer satisfaction and referral based ac-

quisition contributing to the 210% sales increases since 2010

• Optimized processing for quality control ensuring streamlined operations and resource maximization

• Summate and document for billing and inventory

purposes

• Creating and posting purchase orders in Denali

Accounting Programs

• Managing weekly and monthly inventory records

for managers and internal executives

• Maintaining vendor and customer information

• Soils division Customer Support Specialist

• Provides consultancy for Sales and Production or- ganizations to drive the success of communica-

tions and operations

• Accounts Receivable totaling between $4 to $5

million

• Billing/Customer Invoicing for 2500+ customers

• Provide and distribute Sales Reports for sales, mar- keting and management

•Originated and administered Aging reports and

Customer statements

•Inventory set up for new products and product

changes

•Created systems and procedures for both incom-

ing and outgoing inventory

•Manage compost tracking logs in compliance with

federal regulations

•Soils Committee Secretary for company Safety

Committee committed to creating and maintaining

a safe and healthy working environment under

OSHA regulations

•Tracked action items and project ownership during strategic meetings

•Investigate Accidents and generate documenta-

tion on the events for the company and OSHA re-

porting

•Drafting and implementing a wide range of poli-

cies governing employee safety and operational

procedure

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ADMINISTRATIVE ASSISTANT/PROCESSOR, KEY REALTY AND APPRAISAL ; ELKTON, MD 2009 - 2010

• Customer Service for both the Clients and the ten- ants in the owner’s rental units

• Accounts Receivable

•Collections

•Real property research

•Processing Appraisals

CLIENT RETENTION SPECIALIST/TENANT LIAISON, CLEAR LAKE CLUB; WEST PALM BEACH, FL 2008-2009

• Customer service for both tenants and condo

owners

• Addressed inquires about the community and

the rentals

• Assisted FPL and Comcast with access to meter

rooms

• Assisted bookkeeper with tenant, owner and

condominium association accounts

• Assisted Maintenance, wrote work orders, or-

dered products, scheduled services, created

bills, researched and obtained new contracts

with vendors

• Assisted leasing, showed units, rewrote lease,

rewrote tenant handbook, created and pro-

duced marketing materials, implemented pro-

cesses on tracking leads

• Assisted Property Manager, processed evic-

tions, processed collections, daily projects to

be completed, created spreadsheets

• Responsible for key control systems

• Created new filing systems

• Set up and employee and resident social func-

tion

EDUCATION

2001-2002 WILMINGTON UNIVERSITY New Castle, DE Major: Behavioral Science 2000-2001 CECIL COLLEGE North East, MD Major: General Studies Jamie Johnson 609-***-**** *****.****@*****.***

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