Engineer Support
Resume:
Joe Daugherty
Tampa, FL
********@*****.***
TECHNICAL PROFILE
Applications
Group Policy
BlackBerry Enterprise Manager
Backup Exec 10.5, 11d
Barracuda Backups
Barracuda Web Filter
Nimble AF 5000
Comvault
SQL Server 2005, 2008, 2012
Exchange ’03, ’07, ’10, ‘16
Completed backups and created maintenance requests in AS400
Wireshark
Dell K1000, K2000
Networking
Cisco routers and Switches
Cisco UCS
Cisco Fiber Interconnects
Cisco ISE
Cisco ASA
Cisco Prime
Meraki
Netscaler
Big-IP F5 WAF
Palo Alto Firewalls (HA pairs)
Panorama
Operating Systems/Services
Installed, configured, and supported ‘00 Pro, XP, Vista, Win 7, Win 8/8.1, Win 10, SERVER ‘03’08 ‘12, ’16, Linux flavors, and OSX
DHCP, Active Directory, DNS on single and multi-domain networks
EMPLOYMENT
Carle Foundation Hospital Champaign, IL Network Engineer October ‘17-Present
Maintain access layer switches at Main Campus and remote locations
Upgrade campus and remote infrastructure from 3750/3750X to 3850’s
Configure/Maintain remote office routers
Circuit upgrades at branch offices
Configure Voice & Analog Gateways
Infoblox IPAM Admin
Configured access layer for ISE rollout campus-wide
Monitor Hospital Network Infrastructure via Logic Monitor
Provide T3 support for escalated trouble tickets
Manage/mentor Network Help Desk
Provide config templates for access layer switches
Manage Palo Alto firewalls
DNS/AD administration
Manage Netscaler GW for remote access
Prairie State Generating Company Marissa, IL Infrastructure Engineer January ’17-October ‘17
Essential Duties and Responsibilities
Identify potential barriers which may cause future pain points in IT Infrastructure, Applications, Security, Servers, Policies, or Processes
Perform routine audits to ensure PSGC systems are current, patched, secure, and compliant for all applicable laws
Identify, troubleshoot, research, support and resolve customer IT issues
Provides timely response to all issues, updates internal customers on status, solicits additional information, if needed, and troubleshoots issue if appropriate
Walk customer through problem-solving process
Provide regular updates to customers on open support issues
Follow up with customers to ensure issue has been resolved to the end user’s satisfaction
Deliver infrastructure support for our customers from a centralized facility using remote capabilities and automation tools
Assist with onboarding of new users
Develop and maintain written instructional materials
Administer varying server environments
Accountable for adhering to the change management process
Responsible for managing Customer Service Desk application and responding to escalation requests from other IT Analysts/Team members
Active Directory:
oEngineer structure including Organizational Units and Security Groups
oEngineer Group Policies for Windows Administration
oAdminister DNS on 6 Domain Controllers
oAdminister DHCP
oMaintain topology and replication of 2 Domains
Enterprise Storage:
oEngineer structure of enterprise class Storage Area Network including defining volumes
oConfiguration of Cisco Fiber Channel Fabric including defining zones
oConfiguration of HP P2000 MSA
oConfiguration/Administration of Nimble All Flash Array (AF5000)
oData Migration from legacy technology to Nimble All Flash Array
Server Administration
oAdminister approximately 150 virtual servers built on Microsoft Hyper-V technology
oAdminister clustering for physical servers hosting the virtual environment
oMonitor and troubleshoot alarms coming from the server environment
oProvision physical and virtual servers as required
oEngineer IIS (Internet Information Services) on web servers
oAdminister Web Services
oAdminister all SSL Certificates for PSGC
oAdminister enterprise Anti-Virus
oBasic SQL Administration
Data Backup and Recovery
oBarracuda Backups
oMonitor and adjust enterprise backup design to ensure timely, reliable data backup
oRestore data from cloud or local device as required
Web Filter Administration
oAdminister Barracuda Web Filter
oAdjust web filtering as required
Data Center Design and Maintenance
oConfigure and migrate to Cisco UCS from HP 580 Cluster
oAdminister Cisco UCS environment including Cisco Fiber Interconnects and MDS
oDocument and train support staff on technical processes associated with Data Center
Ansira Marketing St. Louis, MO Sr. Network Administrator May ’16-January ‘17
Support and maintain corporate MPLS network with 7 satellite offices
Support and maintain 2 datacenters – one in STL and one in Dallas
Support and maintain DR site in Houston
Plan, design, and implement corporate network infrastructure upgrade
Maintain site to site VPN tunnels between Checkpoint clusters and ASA’s
Maintain, configure, and update Cisco Nexus 5k switches
Maintain, configure, and update Cisco 3825, 2248, 3650, 4600 switches
Maintain F5 HA pairs at corporate data center and satellite offices
Build websites in IIS per Development specifications
Provide technical support and consultancy over the phone or directly
Manage corporate help desk staff
Manage WhatsUPGold assets to ensure optimal uptime
Manage Cisco Call Manager
Manage Clustered VMware environment consisting of over 20 esxi hosts
CTS Technology Solutions Sparta, IL Data Engineer October ‘13 – May ‘16
Project coordination for new installs, routine maintenance, and network upgrades.
Provide tier 1, 2, and 3 support for clients.
Perform domain migrations
Install, configure, and support Zultys and NEC VOIP phone systems.
Install, configure, and support Adtran 3430 routers
Install, configure, and support Adtran Blue Socket access points
Train techs to perform maintenance on Zultys VOIP phone systems
Monitor backup solutions at client locations and in the cloud
Write service processes for client locations.
Ran network assessments of Healthcare clients, reviewed HIPAA policies to ensure compliance.
Ran network assessments for financial clients to ensure compliance.
Eastern IL University Charleston, IL LAN Administrator May ’12 – October ‘13
Responsible for all server and client purchase/rotation
Configured and installed Cisco ASA to separate Health Service network from campus network.
Configured and installed Cisco 3750 switches to replace unmanaged Linksys switches.
Configured and installed Cisco Aironet 1140 Lightweight AP’s along with Cisco 2504 controller to replace old Cisco/Linksys AP’s
Managed Health Service domain running Server 2008 - wrote group policies to prevent users from doing anything outside the scope of their jobs, only allowing users to connect to Health Service wireless network via NPS
Implemented SAN to replace external storage drives on production servers
Installed and configured Symantec Backup Exec ’12 to replace Windows Backup
Migrated from GE EMR 2005 to GE CPS 10 EMR
Created SQL SSIS packages for bulk imports from University Oracle 11g database to Health Service SQL 2008 database
Upgraded Fax server
Create reports using Crystal Reports as requested by Health Director
Constructed SQL queries to pull information requested by Health Director
Managed X-Ray server and X-Ray systems – added providers and nursing staff to system as needed, performed backups, and general maintenance.
Managed Pharmacy server and systems – performed quarterly updates and service packs as needed.
Implemented FOG server for client imaging/recovery
Implemented WSUS server for automated Windows updates
Removed virus' from client machines
Created workflows/documentation for new EMR system for staff and provider training
Eastern IL University Charleston, IL LAN Support Specialist II Sept. ‘10 – May’12
Administration of Patchlink/Lumension server – created groups and policies to allow for optimal updating for over 2,000 client machines in classrooms and labs throughout campus
Maintained Technology Enhanced classrooms throughout campus – virus removal, software installs, general repair of machines
Maintained computer labs across campus – virus removal, installation and support of specialized software, general repair of machines
Managed print servers for technology enhanced classrooms and labs across campus
Responsible for imaging any new machines that arrived on campus for dual boot capability for Windows and OSX
Assisted students and faculty with media projects throughout the year using the iLife suite and various computer issues
Managed equipment checkout system for faculty and students
Rural King Supply Mattoon, IL Sr. Network Administrator Sept. ‘04 – Sept.‘10
Team lead on corporate and remote domain migration from 40+ standalone domains to a single forest structure.
Team lead on Exchange migration from 2003 to 2007 with 200+ users, several public folders, and distribution groups
Team lead on Cisco infrastructure implementation – replacing unmanaged switches in the corporate office, 40+ retail locations, and 3 distribution centers
Team lead on MPLS network implementation for 50 remote sites spanning 6 states which consisted of coordinating with last mile providers and our ISP for site to be ready for service when we arrived onsite.
Configuration of Cisco 2811 routers to be used with new MPLS network.
Team lead for new retail locations – including server install, Cisco 2811 router configuration and install, Cisco 2960 switch(s) configuration and install, ran and terminated network cable to patch panel(s), installation of credit card processing server, configuration and installation of point of sale terminals and office WYSE terminals, configuration of VoIP phones and CME, configuration of Cisco 1140 Autonomous Access Points, configuration and install of handheld scan guns for use on sales floor
Team lead on migration from Server 2003 to Server 2008 at corporate level – including 3 domain controllers, ERP systems, 2 HR servers, and 3 files servers
Team lead on PCI compliance audit(s) – made necessary changes to servers and network to meet PCI requirements – as to not get fined by processing company
Managed server and client rotation for corporate and remote retail and distribution centers
Managed Verizon corporate account – responsible for ordering new/replacement Blackberry devices
Configured ASA to block unwanted Internet traffic to non-work related sites.
Performed daily backup jobs using AS400 and Arc Vault 24 tape backup system.
Planned, configured, and upgraded corporate storage network from 1 server to an 8TB SAN
Configured backups using SAN environment while also using Symantec Backup Exec 10.5 to offload to backup tapes.
Migrated Symantec Backup Exec from 10.5 to 11d
Migrated 50+ SQL servers from 2000 to 2005
Maintained 50+ SQL databases, created maintenance plans for backups and performance.
Maintained and updated Intranet site as requested by CFO, Controller, and buying staff
Moved from Symantec Ghost to a more cost-effective Linux based imaging solution in FOG
Provided tier 3 phone/remote connection support to all 50 retail locations, 3 Distribution Centers, and the corporate office.
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