Customer Service Assistant
Resume:
Tammie Lewis
Houston, Texas 77044
******@*****.***
PROFESSIONAL SUMMARY
Dedicated results-oriented Claims Professional with experience investigating and processing insurance claims. Excel in analyzing damages/causes, interpreting policies, and negotiating payment solutions. Ability to prioritize workload and handle multiple task. Effectively managed multiple high priority projects and take pride in providing exemplary customer service. A desire for continued professionalism through self-development opportunities and continuing education. If given the opportunity and training, I will be a great asset to your company.
SPECIALIZED SKILLS
Strong claim negotiation, decision making and reasoning regarding liability exposure and pending results
Served as a Point of Contact for Total Loss Department for companywide changes in processes and procedures
Ability to work independently or as a team to exercise sound judgement.
Demonstrated ability to lead a team of centralized employees to foster high performance with quality results.
Member on Catastrophe Team to assist customers during catastrophic storms
Areas of Expertise: Policy interpretation, Risk Assessment and Mitigation. Evaluation of Liability Exposure, Excellent Negotiation Skills, Outstanding Customer Service, Verbal and Written Communication Skills, Call Center, Multi-task and Time Management, Problem solving, Research and Confidential Records Management and Leadership skills, Attention to detail, Proficient in Microsoft, Word, Outlook, Excel
EMPLOYMENT
STATE FARM INSURANCE HOUSTON, TX
Total Loss Specialist October 2015 - October 2016
Conducted prompt and thorough investigations of property damage claims specializing in total loss handling. Analyzed first and third party claims to determine extent of liability. Made approval or denial decisions and negotiated fair settlements with insureds and claimants in accordance with policy provisions. Completed Titling and Registration of vehicles. Verified the nature and extent of damages by obtaining and reviewing appropriate records and damage documentation. Managed inventory until vehicle disposal. Provided optimum customer service to policyholders and claimants.
Consolidated Claims Representative August 2014 October 2015
Managed a caseload of 50 - 100 claims handled through agent office, including consistent follow up with agency staff to provide additional documentation for towing coverage. Conducted investigations and interviewed all parties involved to determine if tow coverage applied correctly. Participated in claim file reviews
Auto Claim Processor March 2009 - August 2014
Responsible for the investigation, assessment, evaluation and negotiation of claims. Verified applicable coverage and then determined negligence after reviewing the evidence. Determined when to repair or replace automotive and other property damage dependent on careful review of factors involved. Set reserves and reviewed file to determine if Special Investigative Unit involvement needed. Built and maintained relationships with law enforcement, repair facilities, attorneys. Prepared files for arbitration and subrogation. Served as a team lead to encourage deliverance of exceptional customer service.
Estimating Coordinator March 1992 - March 2009
Coordinated the mapping and scheduling of estimator routes through the use of MapPoint software. Reviewed vehicle assignments to ensure accuracy and completeness to eliminate unnecessary delays. Provided prompt and courteous service to both internal and external customers. Monitored and made adjustments to workloads to ensure service level objectives were met. Possessed a professional demeanor taking ownership to find best options to meet customers needs.
Claim Service Assistant March 1989 - March 1992
Assisted unit of 7 members in organizing mail, filing, obtaining medical records. Received calls from insureds and claimants to report claim. Identified as a team member to assist with switchboard operating system and receptionist.
LICENSES
TEXAS PROPERTY AND CASUALTY ADJUSTER ALL LINES
LOUISIANA PROPERTY AND CASUALTY, WORKERS COMPENSATION
MISSISSIPPI PROPERTY AND CASUALTY WITH WORKERS COMP
NEW HAMPSHIRE PROPERTY AND CASUALTY excluding WORKERS COMP
MICHIGAN FIRE AND OTHER HAZARDS
FLORIDA ALL LINES
CERTIFICATIONS
STATE FARM AUTO CERTIFICATION
STATE FARM POLICY CERTIFICATION
STATE FARM ESTIMATIC CERTIFICATION
TWIA CERTIFICATION
EDUCATION
LAMAR UNIVERSITY BUSINESS ADMINISTRATION
DELTA CAREER INSTITUTE BUSINESS MANAGEMENT
Contact this candidate