Administrative Assistant Customer Service

Annmarie Hernandez - Orlando FL ***** 407-***-**** *************@*****.***

Career Summary

Dynamic customer service professional experienced in nonprofit and private sectors. Excel in listening to customer needs, articulating service benefits and creating solutions. Build and maintain enduring customer relationships to generate repeat business. Hardworking, energetic, Administrative, reliable & recognized for assuming additional responsibilities.

Skill Set

Complex Problem Solving

Detail Oriented

HR. Clerical / Files

Punctual

Outlook, Word, Excel - 2016

Good Organization Skills

Respect Importance of Confidentiality

4C- Community Coordinated Care for Children

Orlando, FL (Temp) Account Principals

Strong interpersonal skills

Basic Life Support/ CPR

HIPAA-Compliance

Computer Applications, Billing, & Accounting

Office Management – Eagle Soft & Dentrix

Bilingual Spanish & English

HR - Administrative Assistant 12/2017- Present

Administrative tasks such as performing background checks and work references

Provide administrative support for HR Coordinator

Prepared New Hire Documents for selected candidates

Assist all team members when needed

Ability to gain knowledge of all areas of the Agency

Assist recruitment of potential applicants based on experience, skills, and education

Processes paperwork for new employee efficiently and in accordance with protocols.

Answer internal and external calls

Enter data into the compute AAP, on New hires and none selected Candidates

Ability to work and communicate with people from various multi-cultural backgrounds

Make sure active employee’s files have updated forms.

Av Dental, Orlando, FL Nov. 2016 to Feb. 2017

Dental Assisting Internship 240 Hours completed

Welcome customers in the dental office

Prepare customers for treatments or checkups ensuring their comfort

Select and set up instruments, equipment and material needed

Sterilize instruments according to regulations

Assist the dentist through 4-handed dentistry

Undertake lab tasks as instructed

Provide oral hygiene and post-operative care instructions

Keep the dental room clean and well-stocked

Ability to meet deadlines and work under pressure.

Schedule appointments

Ability to work and communicate with people from various multi-cultural backgrounds.

Maintain accurate patient records and assist with payment procedures.

AH-1

Workforce Central Florida, Orlando, FL 2008-2009 AH-2

Intake Specialist

Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits

Informed applicants of services provide by the agency (seminars, in-house recruitments, job searching, training workshop ect..

Interpreted and explain information such as eligibility requirements application

Processes paperwork for new clients efficiently and in accordance with protocols

Details meth and legal rights Initiated procedures to grants, modify, deny or terminate assistance and refer.

applicants to other agencies. Complied, record and evaluate personal and financial data in order to verify

Completeness and accuracy to determine eligibility and status.

Make DCF case notes on a daily basis with a caseload of 30 to 50 clients.

Ability to meet deadlines and work under pressure.

Processes paper work for new clients efficiently and in accordance with protocols

Ensures that all admission forms are properly signed and filed

Ability to work and communicate with people from various multi-cultural backgrounds and socio-economic levels.

Assists at community events as assigned.

Performs clients referrals and authorizations by completing and submitting documents

Tannenbaum Medical Clinic, Orlando, FL 2003-2008

Medical Front Desk

Answered multi-line phones system and transfer calls. Checked –in /Check out patients

Made copies of necessary documents.

Scheduling daily appointments and balance cash drawer. Verified Insurance

Collect co-pay & Followed up with patients to remind of their appointment.

Maintain accurate patient records and assist with payment procedures

Wildcat Services Corp. NY, NY 2000-2003

Field Supervisor

Set goals for performance and deadlines in ways that comply with company plans and vision and communicate them to subordinates

Processes paperwork for new clients efficiently and in accordance with protocols

Make DCF case notes on a daily basis.

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Performs clients referrals and authorizations by completing and submitting documents

Maintain timekeeping and personnel records for a case load of 20 to 30 clients

Sensitivity to the needs abilities beliefs and attitudes of individuals

Pass on information from upper management to employees and vice versa

Prepare and submit performance reports

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Education

*Hostos Community College Bronx, NY // Business Management 1995

*Concorde Career Institute, Orlando, FL // Dental Assisting Diploma 2017

*Certifications EFDA Diploma // CPR//Radiography 2017

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