Management Medical

LYNN SAUNDERS,BSBM

Patient Access and Revenue Cycle Leadership Excellence

Phone: 805-***-**** Email: **********@*****.***

Professional Summary

Action-oriented and highly organized health care professional with 20 plus years of successful and effective progressive healthcare system operations leadership experience. Ability to manage day-to-day operations of numerous revenue cycle programs and functions at multiple sites for medical groups, outpatient diagnostic services and hospitals. Fair and consistent management style with a compassionate and friendly demeanor. Capable of increasing customer and physician satisfaction and revenue through collaboration, strategic planning and implementing programs and policies that positively affect the service experience. Ability to understand and distill complex, often technical information into understandable concepts and language. Knowledgeable in various healthcare disciplines and developing or refining procedures that streamline and standardize services for maximum efficiency and ensure performance metrics are met. Ability to motivate staff to maximum productivity and retention. Proactive planner with stellar communication skills who is able to nurture relationships, credibility and confidence with staff, patients, management, physicians/ medical groups and executives.

Key Skills

Healthcare Revenue Cycle Mgt.

Team Building and Retention

Community & Medical Group outreach programs for growth

Process Efficiency & Quality

Accreditation Standards

Collaboration and Communication

Budget Forecasting & Management

Multi-location Management

Administrative leadership

Metrics/KPI Measures

Patient Experience

Human resources

Conflict Management

Electronic Medical Records

Career Accomplishments & Highlights

Marketed and launched quarterly communication/education forums for physician groups and the community resulting in engagement, awareness and adoption of initiatives, changes and programs as well as fostered collaboration and teamwork among internal cross-functional teams and external healthcare partners

Identified opportunities for growth and collaborated with clinical leaders and executives to realize a 17% increase in outpatient volume in 4 months

Recognized a 50% reduction in operating costs for a savings of $350K within 6 months while improving operations and staff morale.

Successful state inspections securing initial and/or continued accreditation and licensing

Executed a clear budget reconciliation processes for management which ensuring proper resource utilization and accountability and reduced department expenses by $44K in 2 months

Revised contracts and improved communications with payors to minimize loop holes in payment discrepancies resulting in a reduction of 12 AR days in 2 months

Successful project management of two new computer system conversions, opening of a new patient tower and implementation of a patient placement center

Designed, staffed and successfully opened a fully centralized “one stop” patient intake/registration department as part of a new wing for a 350 bed acute care facility improving efficiencies and overall operations

Endorsed by COO, CFO and Medical Director for creation of programs and education resulting in positive physician office and patient service experiences and increased volumes

Corporate recognition for highest employee retention rate in my region

Increased and sustained quality and performance indicators scores of 95% or better

Deployment of a comprehensive pre-registration program reducing check in times and virtually eliminating service denials and cancellations and increasing volumes by 13% per month

Proudly recognized as “far exceeding” in the areas of team leadership, service excellence, project management, employee engagement and for modeling the commitment to the mission and values and work of the organization

LYNN SAUNDERS, Page 2

Work Experience

Director, Financial Clearance 05/2017 - Present

City Of Hope, Duarte, CA

217 bed nationally recognized comprehensive cancer research and treatment center registering over 308K visits per year and generating more than1B per year in revenue. Management of 60 FTE’s with 3 direct management reports.

Director of Patient Access 08/2016 – 12/2016

Memorial Care Health System-Nonprofit

Management of 3 teaching hospitals with a combined acute care, psychiatric and children’s bed total of 875 and over 650K visits per year generating more than 2.2B per year in revenue. Management of 180 employees with 4 direct reports

Long Beach Memorial Medical Center, Long Beach, CA

Millers Children’s & Women’s Hospital, Long Beach CA.

Community Hospital, Long Beach, CA.

Facility Administrator 08/2015 – 05/2016

Passages Residential Treatment Center-For profit

A 99 Bed Inpatient addiction treatment center with 1 adjacent OP treatment center and 12 Licensed Therapists, 1 adjacent Sober Living Community made up of 6 bungalows and a total housing capacity of 24 residents. Responsible for all projects, performance indicators and operations for the facility. Management of 400 employees including 6 direct reports.

Interim Director of Patient Access 11/2014 – 03/2015

Navigant/Cymetrix-Ventura Community Hospital, Ventura, CA.

A 340 acute care nonprofit hospital. Managed a staff of 50 FTE’s with 2 direct management reports over emergency services and registration.

Director, Patient Financial Services 05/2011 – 08/2014

Providence Holy Cross Hospital, Mission Hills, CA

Management of a nonprofit 340 bed acute care, level II trauma center, 75 bed SNF and 3 outpatient diagnostic centers. Management of 70 FTE’s with 1 direct management report and a department operating budget of 700K

Manager, Resident Business Services and Admitting 10/2006 – 05/2011

Motion Picture and Television Fund, Woodland Hills, CA

A Nonprofit Assisted and Independent Retirement Community with a 99 bed acute care hospital, a 55 bed LTC unit and a 45 bed dementia care unit. Managed 15 FTE’s for the acute care side and Community side.

Education/Certifications

Bachelor of Science, Business Management, University of Phoenix, Woodland Hills, CA . 2006

BLS/First Aid/AED Certified 2015-2018

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