Office Staff Customer Service

Career Summary

Highly accomplished professional with over 10 years of experience in training, development, sales and service. Possesses well-developed interpersonal skills with the ability to motivate and direct others in a cooperative team environment. Providing strong leadership skills and the ability to interface well with the public. Demonstrates the ability to complete multiple assignments effectively and efficiently.

Areas of Excellence

Professional Experience

Zy’sHair LLC 2015-Current

Administrator/PersonalAssistant

Assist with creating and analyzing the up and coming website, with ecommerce, analytics, Google Adwords, and Google Shopping.

Setup and manage social media pay per click advertisements.

Make calls to customers that have visited the salon with a customer service satisfactory survey.

Organize task and duties with Google Calendar on a daily.

Monitor, manage, balance, and transfer money to the various bank accounts; payroll, expense and merchant accounts daily.

Analyze Daily receptionist cash drawer sheets.

Assist the accountant with QuickBooks.

Collaborate with the accountant on tax preparation, contacting the IRS, submitting documents, and abating penalties.

Assist with Georgia Department of revenue paperwork and payments.

Manage and promote the owner’s daughter and granddaughter modeling/acting career through websites and different social media post.

Emergency Receptionist at the Salon.

Budget planning.

Organize and file paperwork.

Create E-blast

Run payroll reports.

Implement projects for staff in order to ensure increased quality and productivity.

Genpact/Google 2013-2015

Customer Service Representative

Assisted advertisers with optimizing their Google Adwords account.

Educated advertisers on Google products, terms, conditions, and policy

Assisted with the training of New Hires.

Resolved customer complaints and provided information about all Google’s products and services.

Listened to advertisers’ questions and concerns, and provided solutions.

Assisted advertisers and customers with troubleshooting on a variety of Google Products.

Mentored with team leads to gage understanding of their daily task and obligations.

Selected to assist with management projects.

Used different tools to Analyze websites.

Became a Google Analytics specialist.

Primerica Agent

Life insurance agent 2007-current

Educate clients on how money works, and help families address their most serious financial problems and find solutions with different financial products.

Maintain office staff by recruiting, selecting, orienting, and training employees

Maintain and update professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

The Weave Shop, Atlanta GA 2010 - 2013

Manager

Responsible for training and educating the owners of the franchise shops about the weave shop concepts, rules, and regulations. Making sure all comply with the rules and regulations of the corporations.

Produced documents, briefing papers, reports and presentations

Organized and attended meetings ensuring management is well-prepared for upcoming meetings

Arranged and maintained office systems, including data management, filing, etc.

Arranged travel accommodations, and traveled with the owner to take notes or dictation

Responsible for contributing to the overall success of The Weave Shop and execute operational objectives.

Maintained office by organizing operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Kept owner informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintained office staff by recruiting, selecting, orienting, and training employees

Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

Responded to customer inquiries and complaints

Reviewed and updated health and safety policies as well as state board regulations and ensured they are observed

Withers & Associate, Southfield MI 2003-2010

Office manager

Provided organization, training and management throughout the office

Ensured compliance with applicable state and local laws and regulations, as well as completion of necessary compliance related training.

Maintained office, by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

Produced documents, briefing papers, reports and presentations

Organized and attended meetings ensuring management is well-prepared for upcoming meetings

Arranged and maintained office systems, including data management, filing, etc.

EDUCATION

Garden City High School, Garden City, MI (Diploma) 2004

Michigan State Insurance License 2006 - current

Eastern Michigan University, Ypsilanti, MI 2004-2005

Wayne State University, Detroit, MI (Business Admin. Major) 2006 – 2012

REFRENCES

Gerri Withers 313-***-****

Latonya Saunderson 404-***-****

Nicole House 313-***-****

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