Customer Service Representative

Professional Summary

References

Skills

Work History

R B

PO Box 264, Mill Neck, NY 11765 • Home: 516-***-**** • *******@*****.*** Dedicated office professional excellent at juggling multiple tasks and working under pressure while meeting deadlines.

References

Brian SwahnPH: 516-***-****

Shiningstar RuizPH: 516-***-****

Mike Battaglia PH: 516-***-****

Fast-learner

Reliable

Self-motivated

Project management

Process implementation

Building Permit Expediter, 09/2017 to Current

JL Drafting – Farmigdae, NY

Performed initial client assessment to begin building permit process Obtained documents, applications, and approvals from local building departments Copied, logged and scanned all buildling permit documentation. Maintained filing system for all projects.

Shift Supervisor, 03/2015 to 11/2017

Starbucks – Glen Cove, NY

Answered Customer queries in person and by telephone. Trained new hires.

Supervised store operations during business hours, assess needs and deploy employees to their positions based on their strengths.

Prepared deposits for the bank and paperwork for filing. Education

Additional Information

Concessions Supervisor, 06/2012 to 06/2013

Village Theatres – Rome, Georgia

Counted inventory and fill out relevent paperwork. Assign Employees to their positions.

Run a cash drawer and take customer orders.

Teller, 04/2010 to 06/2012

Wells Fargo – Dothan, AL

Identified service opportunities and referred customers to a banker. Kept quality and procedural standards within the branch. Accuratley entered information and filed accompanying paperwork. Customer Service Representative, 06/2009 to 10/2010 Best Buy – Dothan, AL

Assisted customers to find items, informed about products' characteristics, compared different models, described purchase items and conditions, provided information about service plans and financing, and recommended one product or service plan according to customers' needs. Dealt with cash register, returns and exchange requests. Informed customers about existing financing option and entered warranty information. High School Diploma: 2006

Terre Haute South Vigo High School -

Some College Completed (2 Years): Criminal Justice, Troy Unversity - Troy, AL

Notary Public, State of New York

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