Customer Service Data Entry

SEYRA ACOSTA

SEYRA ACOSTA

**** ***** ****** *****, ***** Miami Beach, FL 33162

C: 772-***-****

**************@*****.***

Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. 7 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills

Team player

Filing and data archiving

Multi-line telephone systems

Patient scheduling

Workflow planning

Credit and collections

Flexible

OSHA Compliance

Professional phone etiquette

Human resource laws knowledge

Database administration

Attention to detail

Medical billing

Work History

Secretary, 01/2014 to 06/2017

Release Boatworks – Opa-locka, FL

Carefully wrote down all phone messages and relayed them to the appropriate personnel.

Ordered all office supplies including ink cartridges, toner, and paper.

Answered the phone by the second ring and greeted callers enthusiastically.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Managed executive calendar and coordinated weekly project team meetings.

Improved timely paying of bills by developing flexible payment plans for patients.

Composed and drafted all outgoing correspondence and reports for managers.

Answered telephone inquiries from clients, vendors and the public.

Greeted customers and visitors in-person and via telephone calls.

Coordinated office inventory by restocking supplies and placing purchase orders.

Secretary/Receptionist, 02/2010 to 01/2014

Car star Collision – Miami, FL

Implemented marketing strategies which resulted in 12% growth of customer base.

Verified data integrity and accuracy.

Responded to customer requests via telephone and email.

Copied, logged and scanned supporting documentation.

Entered details such as payments, account information and call logs into the computer system.

Answered the phone by the second ring and greeted callers enthusiastically.

Carefully wrote down all phone messages and relayed them to the appropriate personnel.

Maintained a clean reception area, including lounge and associated areas.

Organized all new hire, security and temporary paperwork.

Education

High School Diploma: 2008

American cademy - Hialeah, FL

Additional Information

Microsoft, Data entry, Internet,typing (35+ wmp) English and Spanish (Speak, read and write)

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