Jeffrey T. Waymire
Extensive background in Business Analysis focused on Business Reporting, Data Mining, and Process Documentation. Diverse Technical Background in Troubleshooting, Computer Operations, Service Desk, Customer Relations, and System Maintenance. Comprehensive 20-year history with leading technologies, including multi-disciplinary experience in:
Microsoft Office 2010
Advanced Microsoft Excel
Microsoft Sharepoint 2007/2013
Business Analyst Various Contract January 2017-Present
Auditing Electric Orders in SAP for closure purposes at PG&E. Audits for Oracle’s new technical library called Fusion to validate new entries from the old library. Business Analysis in divestiture, acquisitions, mergers, outsourcing, and other partners at HPE. Creating and processing reports from Sharepoint and Access for higher management team within the Divestiture and Sales Departments.
Creating Reports in Excel for revenue metrics in the software divestiture process
Documenting the process in creating the reporting procedures and planning for Disaster Recovery
Subject matter expert in reporting procedures
Maintaining and tracking historical trends of the reporting process
Senior Business Analyst PG&E Full-Time March 2012-September 2016
Business Analysis for Gas Support Clients and other Business Partners within PG&E. Creating and processing Business Objects Reporting. Interpreting Reports for higher Management. Worked closely with Supervisors and Middle Management in interpreting reports.
Data Analysis, Change Controls, Data Mining, and Documenting Procedures for potential Disaster Recovery (ISO 22301, ISO 27000 and ISO 31000)
Creating reports in Business Objects
GAP Analysis and Forecasting
Explanation to Field Service Management and Staff for Reports and Terminology
Documentation of various processes
Optimization and Project Status Reporting for Management
Engaging Field Service Management to gather report requirements or business rules
Archiving historical data for reporting purposes
Downloading Business Object Reports into functional Excel Spreadsheets for Vlookups or Pivot Tables
Creating and Managing multiple Sharepoint Sites in Field Services, Gas Operations, and various other departments
Responsible for multiple audit creation Time Adjustment Audits
SMS Manager/Network Analyst PG&E Full-Time February 2006-March 2012
Includes SMS Client-side support. Refreshing and reinstalling SMS Advanced Clients on PCs. SMS and WMI troubleshooting issues with client workstations. Provided second tier support for Network in Active Directory, Exchange, and File Security Permissions. Worked in the field with PC Client Support Team.
Change Requests for Systems, Applications, and Upgrades. Responsible for documentation and implementation of the Product.
Remote Access Support including Webmail, Citrix, and VPN.
Managed Information Technology Asset Management via SMS for procurement and inventory purposes.
Optimization and Project Status Reporting for Project Managers
Implemented SMS for utilizing reports for daily maintenance activities on various systems. Collected data on networked systems for scheduling patches on client machines.
Administration of all company RSA SecureIDs, Pins, and token creation
Active Directory Security Group and Individual Access Management
Troubleshooting of PCs, Applications, Network Access, and Laptops such as GD8000s
2nd and 3rd Tier Incoming and outgoing clientele technical phone support
Personal hands-on Deskside Technical Support Assistance
SMC Remedy Ticketing Support System
Company-wide System Down Status Reporting Emails
Project Management experience in assistance with Project budgeting. Includes working with PPMC, SAP, and Microsoft Project to focus on balancing and maintaining budgets on various projects. Optimization and Project Status Reporting for Project Managers.
Various Contractual Positions Contract June 2001 – February 2006
Desktop and Laptop hardware upgrades (Digi Corporation, FTB, DHS State of California, AAA)
Multiple In-house Application Support (Digi, DHS State of California, Continental Tire)
Microsoft Outlook /Exchange Support (AAA)
Performed system administration functions on HP-UX (UNIX) and other HP Legacy Systems. Provided 24/7 on call support for the datacenter as a Lead Operator/Supervisor Role (Continental Tire)
Utilized and implemented Tivoli Maestro Job Scheduler for scheduling daily activities (Continental Tire)
Responsible for training, guidance, and scheduling of shifts for 5 computer operators (Continental Tire)
Software Engineer I/Computer Operations – Humana Full-Time November 1998 – May 2001
Programmed in COBOL (3rd Generation Language) and UNIFACE (4TH Generation Language) for various Managed Health Care Systems such as claims and adjudication.
All phases of the SDLC with clients covered from Specification and Requirements to Retirement
Involved working in the Datacenter for various Operator Functions such as File Restores, Backups, and Print jobs
Bachelor of Business Administration, Management Information Systems
University of Cincinnati, OH