Customer Service Mental Health

Cyrena Lott

*** ****** ** *******, ** ***** *************@*****.*** 678-***-****

EDUCATION AND TRAINING

Georgia State University Atlanta, GA

Bachelor of Science, Neuroscience May 2021

Heritage High School Atlanta, GA

High School Graduate May 2017

●Summa Cum Laude

●Vice President of Community Service for Health Occupation Students for America

●Healthcare Science and Healthcare IT Pathway Completer

PROFESSIONAL EXPERIENCE

Mental Health Court Intern Rockdale County Accountability Court

●Reviewed the court policies and rewrote court manuals accordingly August 2016-May 2017

●Assisted with psychological assessments, intakes, and appropriate referrals

●Wrote grants and proposals for mental health, Drug, and DUI court

●Organized clinical documentation

●Located housing, refunding,and etc. for clients

Teen Volunteer Grady Memorial Hospital

●Assist staff with clerical needs June 2015-July 2015/ June 2017 - July 2017

●Sorting and handling office paper work

●Handle returned and outdated medication

OTHER WORK EXPERIENCE

Part-time Clerk QuikTrip `

Operate the POS as needed by customer flow in a fast, efficient, and professional manner August 2017- Current

Complete merchandising and food safety tasks, paying attention to alignments and etc.

Complete Upkeep tasks and assigned DAW tasks

Retail Sales Associate Metro Pcs Authorized Dealer

●Educate customers, and offer solutions that pave the way for a potential MetroPCS sale. April 2017-Present

●Responsible for promoting and selling products and services to both new and existing customers

●Ensure every need of the customer is met before they leave.

Customer Service Representative Atlanta Cutlery/Museum Replica

●Routinely answer customer questions/concerns regarding merchandise and pricing September 2016-May 2017

●Manage wide variety of customer service and administrative tasks to resolve customer issues.

Culinary Services/ Catering Lead Six Flags over Georgia

●Provide superb guest-centered service in a high volume and fast-paced environment April 2016- June 2017

●Preparing/cooking food

●Proactively dealing with guest concerns and assisting as needed

●All cash handling sales

Lifeguard Standguard Aquatics

●Rescue swimmers in danger of drowning and administer first aid May 2015-September 2015

●Monitor activities in swimming areas to prevent accidents and provide assistance to swimmers

●Maintain continuous surveillance of people in swimming facilities

Certifications

●Advanced Student Athletic Aide

●CPR/First Aide/ Lifeguard Certified

●Basic Life Support Certified

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