Customer Service Document Control

SUMMARY:

An ambitious and result driven individual, with administrative support experience in document administration, customer service, problem resolution, and quality assurance. I’m able to incorporate well into a team setting environment; and multi-task while remaining composed, detailed oriented, and organized.

WORK EXPERIENCE:

Torani

PLM Administrator Jan, 2018- Present

Manage business process, entry and integrity maintenance of all Torani product data in Oracle PLM system

Collaborate in projects across the organization, to ensure correct data and a timely system readiness for product launches and changes

Work with QA, R&D, Marketing, and Manufacturing to accurately structure new products in the system

Lead team members on responsibilities and how to use PLM system information and reports to build better customer service and product knowledge

Topcon Document Control Specialist July, 2017- Jan, 2018

Ensure documents are scanned, organized and maintained adhering to the company's document lifecycle procedure. Create, implement, and maintain Engineering Change Releases.

●Created/Processed all Engineering and Manufacturing changes in Arena and SAP

●Uploaded excel BOM’s per Program Managers request in Arena

●Maintained API script request form part/change request

●Developed, implemented, improved, and maintained document control procedures as well as continued evolution of the utilization of Arena

●Scheduled and/or organized workloads and prioritized multiple projects and tasks

●Worked closely with Program Managers and Purchasing to resolve order issues

ShoreTel Inc. Document Control Specialist May, 2011-July, 2017

Responsible for maintaining company’s PLM and ERP systems to reflect accuracy with product availability. Worked closely with Engineering, Project managers, Operations, IT, and Finance department to ensure the development and maintenance of all ECO’s.

●Executed and tracked completion of ECO’s, MCO’s, and all other Configuration Management in Arena

●Coordinated the implementation of BOM’s cross functionally

●Analyzed and resolved any discrepancies on production pricing

●Ensured correct currency conversion is reflected

●Worked closely with the Program managers to ensure schedule needs are met

●Ensured all new orderable parts were available and accurately priced on the ordering tools for National and International market

●Worked closely with our local and international partners to resolve order issues

NBS RMA Coordinator Nov, 2010-May, 2011

Handled multiple customer accounts; received customer product returns and performed post return analysis.

●Processed product returns and conducted product failure analysis

●Ensured a high level of customer service was delivered to all customers, in accordance with the Customer Support RMA Team's objectives

●Ensured that all changes made to product on floor were updated accurately on database

EDUCATION:

LSA Global, 2006

Microsoft Excel Training Level 1 &2

Internal ESD Training Course, 2006

●Foundations of ESD: terminology, basic electricity and its relationship to ESD, basic ESD controls, how parts fail

●Static Safe Packaging Materials: applications and technical requirements

●Continuous Wrist Strap and/or Workstation Monitoring: principles of operation, attributes, trends, and systems used

SYSTEM KNOWLEDGE:

Microsoft Office 365, Microsoft Dynamics AX, Salesforce, SAP, Expandable PC/MRP, Agile Peachtree, Lead Administrator level skill within Oracle PLM and Arena

LANGUAGE:

Fluent in Spanish, writing, reading, and speaking

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