Customer Service Administrative Assistant

JESSICA FIGURA

Administrative Support, Customer Service, Marketing + Project Management

303-***-**** 4478 Stuart Street, Denver, CO 80212 **************@*****.***

SUMMARY

Current position is as an Administrative Assistant, at AVL Growth Partners. Previously with UCHealth, University of Colorado hospital. Knowledge and experience in project management, administrative support, customer service, payroll processing and basic accounting. Graduate of Virginia Commonwealth University, with a Bachelor of Science Degree in Mass Communications, and holds a current Colorado Real Estate License.

SKILLS OVERVIEW

Customer Service, Administrative Skills + Financial Skills:

Ability to manage/prioritize multiple on-going projects independently

Understand and implements a strong decision-making ability

Ensures projects stay on projected financial path by creating and maintaining budget spreadsheets

Responsible for keeping open dialogue with clients on all aspects of the project

Noted for outstanding ethics and integrity, as well as:

Demonstrated effective leadership style resulting in high team productivity and output

Commended for ability as a self-starter with strong analytical skills

Applauded for positive attitude and willingness to help whenever needed

SPECIAL SKILLS

Works well in teams and groups

Excellent time management skills

Great work ethic + interpersonal skills

Strong public speaking, written + verbal skills

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Visio, Outlook, SharePoint, OneDrive, Publisher, InDesign, Adobe Reader, Illustrator, Lawson, Photoshop, Kronos Payroll, EPIC, Google Suites, MS Project, PipeDrive, SpringAhead, QuickBooks, MailChimp, Bill.com, Zenefits, Gusto Payroll, Asana, Airtable, Word Press, Zoom, LoopNet

PROFESSIONAL EXPERIENCE

AVL Growth Partners January 2018-Present

Administrative Assistant/Accounting Boulder, CO

Run payroll for 45 employees and processes expense reports

Processes all accounts receivable/payable

Prepare weekly AR report using QuickBooks

Complete monthly bank reconciliation

Prepare bills for payment and reconcile bills utilizing Bill.com

Prepare company financial package

Presents quarterly client KPI Tracking

Assist in scheduling interviews

Onboard and term new clients and new employees

Creates and maintains excel spreadsheets for various reports

Maintain memberships for managing partners

Coordinate all travel for managing partners

UCHealth University of Colorado Hospital October 2016-January 2018

Program Support Assistant Out Patient Operating Room (October 2016-July 2017) Aurora, CO

Schedules meetings/record meeting minutes for all management meetings

Completes payroll for two departments/manages employee files

Schedules all conferences, meetings and events

Creates and maintains excel spreadsheets for various reports

Manages daily schedule/calendar for management team

Interim Administrative Assistant to Executive Director of Perioperative Services (December 2016- May 2017)

Schedule meetings/record meeting minutes for all executive management C-Level Suite meetings

Manage/prioritize several projects simultaneously

Schedules all conferences, meetings and events for executive management

Train new and current employees

Creates and maintains excel spreadsheets for various reports

Manages daily schedules/calendars for executive management team

Create/manage team SharePoint site

Program Support Assistant Perioperative Business Office (July 2017- January 2018)

Schedule meetings/record meeting minutes for all management meetings

Manage/prioritize several projects simultaneously

Completes payroll for three departments/manage employee files

Schedules all conferences, meetings and events

Train new and current employees

Creates and maintains excel spreadsheets for various reports

Inventory management of operating room supplies

Manages daily calendars for management team

Member of the University of Colorado Health Wellness Council

Create/manages team SharePoint site

Knight Piesold & Co. February 2015-October 2016

Executive/Project Assistant Denver, CO

Coordinates all domestic and international travel within the company

Prepares travel visas for all employees

Schedules/manages all conferences, meetings and events

Creates/maintains budget and time management excel spreadsheets

Manages daily office schedules and executive management team schedules

Completes word processing for all documents

Prepares invoices and other accounts payable/receivable duties

Submits expense reports for executive management team

Organizes all events/conferences

Marketing team leader

Merrill Middle School July 2014– February 2015

Family Liaison Denver, CO

Responsible for increasing family participation and engagement

Conduct student and parent tours, help in enrollment process, and plan/execute school events

Create, design, and update all marketing materials

Coordinate community support programs

THE CE SHOP March 2014 – July 2014

Customer Service Representative Greenwood Village, CO

Responsible for generating new business and maintaining a good rapport with current clients

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries

Inform customers of deals and promotions to sell products and services

GENESEE COMMERCIAL GROUP January 2013 – March 2014

Associate Broker Lakewood, CO

Responsible for generating new business and maintaining a good rapport with current clients

Conduct showings, negotiates lease agreements, and prepares leases

Create, design, and update all marketing material and leasing brochures

REAL CAPITAL SOLUTIONS(formerly Colorado & Santa Fe Real Estate) January 2011 – January 2013

Jr. Leasing Agent Louisville, CO

Responsible for assisting in leasing 10 commercial properties (retail, office, industrial buildings) across Denver Metro Area

Conducted surveys to determine market rates

Developed marketing strategies to lease properties

Conducted showings, negotiated lease agreements, prepared leases, and assisted in managing tenant improvement projects until occupancy dates

Developed comprehensive list of comparable properties by studying various markets

EDUCATION

Bachelor of Science in Mass Communications Virginia Commonwealth University Richmond, VA December 2007

LICENSES/CERTIFICATIONS

Colorado Real Estate License Kaplan University Denver, CO June 2012

Basic Life Support (BLS) American Red Cross Denver, CO June 2016

Notary Public Denver, CO

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