Active Directory Test Cases

LOUIS GEANOPOULOS

PROFESSIONAL SUMMARY

Over ** years of experience in retail banking, credit card and IT services from a technical, business, and customer support perspective. Acumen in business supported with technical aptitude. Improve existing documentation systems and implement stringent measures to improve the overall network security.

EDUCATIONAL/ TECHNICAL SKILLS

Linux, and banking specific computer applications: IMS, FDR, DRC, Image View, DDI, TSYS1&2, MBNAIS, DawsaReports, Wausua, Mercury Test Director, BOL, Grand Slam, Comtrac, WilTell, CRM, eVision, WilSell, MircoBuilt, PACE, TPX, Active Directory, 1138 Ticket System, Checkpoint end Point encryption

CERTIFICATIONS: A+ Certified

EDUCATION: Computer Information Systems

Delaware Technical Community College Associates Degree (Graduation- September 2018)

PROFESSIONAL EXPERIENCE

Desktop Support Manager, Connections CSP (January 2, 2017 to Present)

LAN Administrator

Deploy Desktops, Laptops and Tablets

Encrypt laptops and tablets

Configure Computers and Tablets

Reimage computers

Hardware Fix

Install software applications

Assist Field technicians

Set up Virtual Private Networks

Assist clients remotely

Utilize Active directory to assist field technicians

Create User Accounts

Answer calls from Clients and fix issues remotely

Face to Face with Clients

Travel to other sites to assist with Computer issues

Relationship Banker 1, Wilmington Trust and M&T Bank (July 2010 to December 27, 2017)

Open accounts

Cross Sell all Banking Products

Refer Clients to appropriate departments (Investments, Mortgage, Commercial)

Achieve personal referral goals

Achieve branch referral goals

Build customer loyalty

Proactive team member

Operations Department, Bank of America (January 2007 to December 2009)

Fulfill 24 Hour Service Level Agreements

Communicates with internal customers

Responsible for balancing back an average of 6.6 million to Federal Reserve

Reconcile end of day work

Make daily deposits

Research accounts to identify appropriate funds allocation

Process debits to customer accounts for uncollected funds

Complete basic level reporting in Excel

Power User assist in getting associates access to applications specific to their job role

Assisted with national access request for card services.

Liaison for access to MBNA IS, Document Direct, Imageview, Wausua,

Research application error messages and call in Ticket to obtain resolution with Itracker

Used Itracker to obtain resolution to application errors and to fix password issues.

Used Access Management Request to obtain access as well help to create profiles

RCG Information Technology, AIG Insurance (July 2005 to August 2006)

Responsible for the development and execution of test cases

Documentations of test cases in Microsoft Excel

Report and track defects in Compuware

Participate in Daily meetings with Senior Management and Business Analysts

Lead Backup in two major areas of testing (Unit and Regression Testing)

Contact with programmers to resolve defects

Assisted Team Lead with End to End Testing

Black Box Testing (Functionality and Requirements)

Financial Service Advisor, First USA Bank (October 1998 to October 2002)

Responded to customer inquires via letters and email

Resolved complex account issues –APR, Payment Resolution, Credit Bureau and Marketing issues.

Supported team members through ongoing training and mentoring

Researched solutions to failed marketing programs

Participated in Wingspan Internet Banking Project

User Acceptance Team –tested new operations that would be used at all three sites

Letter Template Project- assisted in writing and editing new letters for email team

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