Manager Quality
Resume:
MARK JOACHIM
ac5r5h@r.postjobfree.com
https://www.linkedin.com/in/mark-fernandez-31981523/
Objective: A position in an organization that provides the opportunity to apply knowledge and experience. To excel and grow, to perform with resources and, be part of a people-centric organization and play a vital role based on abilities and experiences…
Summary: Having 14 years of experience in Food & Beverage Service, production hospitality & facilities Management. 14 plus years of experience in the field of Transcription/Back Office operations experienced in Administration, organizing, planning, and training, currently in Operations manager.
Current: Operations manager at https://vananservices.com/
A company with offices in USA, UK, Australia and Dubai, in charge of total branch operation at Chennai branch office related to all administrative management, operations management, and Service delivery management.
Independent Contractor QC/QA: A Transcription team with operations out of Chennai. http://www.e24tech.com/contactus.php, http://www.isourceindia.com, www.pinnacleoutlook.com
Transcription: Interviews, Sermons, Focus Groups, Videos, Oral History, Documentaries, Research, Academic, Speech, Court Hearing, Reports, Seminar, Webinar, Podcast, Webcast, YouTube Videos, University reports, Lectures Events, Board Meetings, Business Meeting Minutes, Post Production Video Transcription, Media and Medical Records transcription and editing.
Manager Operations: Manya Education Pvt. Ltd. A franchisee of The Princeton Review http://www.princetonreview.com/ the premier Test Prep Company in the US, www.manyagroup.com is a Delhi-based company involved in Education. Administration of all centers at Chennai as well as franchisee centers.
Batch planning for optimal use of centers based on premium and non premium courses/timings.
Staffing for optimal utilization of the Full time faculty pool to achieve targeted metrics.
Inter centre travel & Conveyance payments processing for the Full time faculty.
Hourly rates payment processing for Part Time faculty.
Recruitment of new hire. Appraisals and recommendations.
Overall management of all centers in Chennai & franchisees in Tamil Nadu region.
Quality Manager - e24technologies Pvt. Ltd. Indian office of http://transcriptionhub.com/ A US based Transcription Company with production office based out of Chennai.
In charge of the entire general transcription division taking care of all aspects of the day-to-day activities. Interacting and coordinating overall production and assisting the Operation manager in quality & production issues
Allocation of files to staff based on specialization, work pools, turnaround time from a server based software.
Maintaining individual performance information and evaluation of their performances. Appraisal and promotions analysis and recommendations/Salary and Incentives generation.
Ensuring quality by implementing quality assessment/feedback system.
Interacting and coordinating with client managers regarding new client specifications/existing client specification updating and keeping staff apprised of the same.
Quality Controller II: RAMTeCH Software Solutions Pvt. Ltd. http://www.ramtech-corp.com/ A Delhi-based company involved in BPO/Engineering/Software Development, with the Chennai operations primarily in Transcription.
Working as a Quality Controller General heading/headed departments working in General Transcription for highly demanding US clients; with direct volumes and contracted volumes.
Responsible for the segments’ Quality and TAT standards.
As a Quality Controller was required to edit, proofread and quality check English, formatting, typographical errors and upload transcripts to server.
Played a lead role in supporting peers to identify complicated words and guiding and advising subs to improve their performances.
Interacting with client support personnel to sort out template-based/file-based issues and maintaining quality standards.
Quality Control: Chinai Transcriptions Pvt. Ltd. https://www.wetype4u.com/ setup in Chennai involved in the General and Medical transcription, considered to be the lead transcription company in the industry.
Quality Control Level 2 - Editing and preparing error-free (98% and above) documents for various Insurance and Adjusting firms in the USA. Training and coordinating newly joined and existing personnel on new clients, etc.
Supporting staff in resolving queries and clarifications before uploading to the client.
Training and educating newly joined staff personnel on job specifics, client specification and transcription basics.
As a Quality Controller was required to edit, proofread and quality check English, formatting, typographical errors and upload transcripts to server.
Interacting with client support personnel to sort out template-based/file-based issues and maintaining quality standards.
Education:
Diploma in Hotel Management IAA.
Certificate in Food and Nutrition IGNOU.
Advanced Diploma in Computer Applications NIIT.
MA Public Admin. Annamalai University (Arrears).
Experience:
August 2013 to current; Spectrum General Services a company with operations out of Chennai. Operations and Transcription Services. Freelance final; level QC/Editor for leading transcription companies
July 2012 –Feb 2013 at Manya Education Pvt. Ltd. Chennai as Manager Operations-Chennai
September 2009 –July 2012 Worked at e24technologies Pvt. Ltd. Chennai as; Quality Manager.
May 2007 – August 2009 Founded & operated Spectrum General Services as Home Based QC/direct transcription service provider unit.
November 2006 - April 2007 at RAMTeCH Software Solutions Pvt. Ltd. Chennai as final stage Quality Controller General Transcription.
July 2003 – November 2006 at Chinai Transcriptions Pvt. Ltd. Chennai as Quality Control Level-II from.
January 2000 – July 2003 Founded & operated Orion, a hospitality & facilities management company providing consultancy, training & catering services; Operating two restaurants, managing Two Star hotels, sales and marketing of resorts as franchise agent Pride Inn etc.
Event management services (Arrangement for all stage shows all parties example; weddings, birthdays) sound, lights DJ performing artists.
Corporate recreation services (Arrangement for company parties, picnics, annual day celebrations) Arrangement for catering services for all occasions
Conference Management Services (Arrangements for venue booking, projectors, collar mikes, sound systems)
Travel management services (Arrangements for travel, cars, vans, buses, hotel booking, ticketing)
Product/ promotion services (Arrangements for press briefings, radio shows, public meets product launches, advertisements, hoardings printing, pamphlet distribution)
1998 – 1999 at West Inn Hospitality, as Executive F&B Services managing 3* hotels at Salem & Chennai, responsible for F&B training & public relation activities.
1997 – 1998 at Windsor Park 3*, P H Road, Chennai, Maitre-De-Hotel F&B Services for all F&B outlets also providing training for service staff and new hire.
1994 – 1996 at Taj Airport Catering, Chennai airport, as Captain F&B Services supervising the airport restaurants, bars and flight catering operations and conducting training for new hire and existing staff.
1991 – 1993 at Sindoori Hotel 3*, Captain F&B Services, Room Service and Banquets Greams Road, Chennai.
1988 – 1990 at Hotel Basera 3*, S D Road, Secunderabad as Room Service Supervisor F&B Services.
1987 – 1988 at The Krishna Oberoi 5*, Road No 1, Banjara Hills, Hyderabad. Completed training and worked, as Steward F&B Services in various F&B outlets.
1988 – 1990 at Hotel Basera 3*, S D Road, Secunderabad as Room Service Supervisor F&B Services.
1987 – 1988 at The Krishna Oberoi 5*, Road No 1, Banjara Hills, Hyderabad. Completed training and worked, as Steward F&B Services in various F&B outlets.
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