Hannah Hill

719-***-****

ac5r53@r.postjobfree.com

Sanford, North Carolina

Results-driven manager with record of success within human resources and marketing. Skilled professional with strengths in program administration and service facilitation, most recently as Talent Recruiter for Kelly Services.

KELLY SERVICES February 2017-Present

Sanford, NC

Talent Recruiter

Increased headcount for branch by 200% in less than 6 months

Managed base of 100+ employees

Selected to oversee the largest account for branch, working on site to provide direct support

Developed and aligned effective data tool to help bridge communication gap between branch and largest customer

Responsible for the hiring/firing of all contract employees

Directly responsible for payroll

Solicited information from departmental Managers to ensure proper skill-set for incoming employees to warrant success

Assisted with creation of resumes, mock interviews and entry of job orders

Facilitated complete on-board and screening process for candidates

Conducted safety orientations for all new employees

Career Coaching soft skills, resumes, interview skills, cover letters, job searching,

Civic, community, and professional involvement

Strategic in employment market intelligence & analysis

Developed and implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates including referral generation, ad placement, position postings, direct sourcing, and networking to develop a qualified pool of candidates.

O2 FITNESS August 2016-January 2017

Chapel Hill, NC

General Manager

Managed staff of 30+ employees

Responsible for planning, recruiting, training, employee relations, compensation and benefits

Sponsored to attend Rex Roundtable Sales Leadership workshop.

Top 85% sales among 23 locations.

Managed budget and all departments of club including membership sales, front desk, personal training, group fitness, child care, maintenance, and club cleaning

Achieved significant results related to promoting organizational growth and staff development

Selected to participate in weekly leadership development training with company’s Chief Executive Officer

100% A CHIROPRACTIC WELLNESS CENTER August 2013-November 2014

Colorado Springs, CO

Office Manager

Managed a staff of 4 chiropractic assistants and 6 massage therapists

Conducted 6 interviews for prospective new hires

Hired and onboarded 3 chiropractic assistants and 4 massage therapists

Delivered quarterly performance management appraisals to team members

Planned and organized marketing events (represented company at 18 events)

Led patients through initial experience including: scheduling, thorough exam, posture analysis, and Xrays

Processed insurance claims and conducted account auditing

Educated patients on chiropractic practice and philosophy, nutrition, supplements, and physical activity

CHASE BANK October 2007-August 2013

Colorado Springs, CO

Assistant Branch Manager 2011-2013:

Managed a staff of 4 tellers and 3 personal bankers

Conducted 4 interviews for teller position and 4 interviews for personal banker position

Hired and onboarded 3 new employees

Coached staff to perform sales measures with confidence and efficiency

Supervised and developed branch staff regarding policies, procedures, products, systems and banking transactions

Managed branch audit preparedness (achieved perfect audit in 2013)

Maintained understanding of banking regulations at all times including BSA/AML, Community Reinvestment Act, Truth in Lending Act, Fair Credit Billing Act, Equal Credit Opportunity Act, Home Mortgage Disclosure Act, and Federal Deposit Insurance Corporation policies.

Managed operational functions including loss control, regulatory compliance, and customer retention and audit standards

Licensed Personal Banker 2010-2011:

Proactively met with new and existing customers to discover financial needs and provide product and service recommendations

Contributed to the success of the firm by exceeding branch sales objectives

Partnered with specialists (Mortgage Bankers, Business Bankers, and Financial Advisors) to ensure all customer needs were met

Sales and Service Associate 2009-2010:

Assisted personal bankers with customer sales and important service issues, such as account balancing, loan document preparation, and research

Referred customers to financial experts to provide further problem resolution and potential for referral incentives

Teller 2007- 2010:

Provided customer service through monetary transactions

Referred customers to Personal Bankers for opportunity to receive sales incentives

Maintained working knowledge of Federal banking regulations and guidelines

EDUCATION:

Colorado State University – Global Campus: Human Resources Management, Bachelors of Science (Currently Pursuing, Completion, Fall 2018)

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