Customer Service Construction

Lidia Koziar

* ***** ****, *******, ***, L*C *R* c:416-***-**** *******@******.***

OBJECTIVE

Seeking a full-time position as an administrator, to utilize my 22 years of experience in administrative fields, along with my strong organizational and analytical skills.

PROFESSIONAL EXPERIENCE

Ergo Centric Seating Systems, Accounts Payable Administrator

2009-2013

Reporting to the Office Manager and Controller in regards to all financial, administrative and clerical services.

Processing and monitoring payments and expenditures while preparing and monitoring the invoicing.

Working effectively and efficiently in order to ensure that municipal finances are accurate and up to date, and that staff are paid in a timely manner, along with vendors and suppliers.

Maintain files and listings as required.

New Ventures Realty Inc., Office Administrator/ Deal Secretary

2006-2008

Maintained and closed critical deals for the high profile realtor with strong emphasis on detail, accuracy and proficiency.

Administered realtor’s commission cheques, agreements and related contracts for respective agents and cooperating brokers by resolve to preserve contract integrity and solidify deals.

Oversaw, prepared and managed the contract database which included summary materials, agreements, contracts, approval documents and all related documents and records of payment.

Enhanced productivity by maintaining immaculate records with easy access.

Reviewed and proofread contracts, amendments and related documents, closing deals and entering relevant information into an electronic database system and loading/ uploading listings into MLS.

Maintained a strong work ethic, attention to detail, dedication to the job, positive attitude & leadership.

UCU Credit Union Ltd., Systems Operator, IT Administrator

1998-2004

Served as a front line interface to users, providing both P.C. and Specialized Banking System & Administration Support to facilitate an exceptional level of member-driven financial and wealth management services for customers.

Performed high quality internal auditing of accounts, asset management & conformity reviews, records of proof, and certifications to ensure compliance of workers with standard procedures and policies within the branch system.

Troubleshoot WAN and executed all procedures allied with billing and process implementation, opening/ closing and reconciling monthly/ yearly account balance reports on behalf of the Institution.

Researched, identified and made recommendations for issues regarding accounts, process improvement, system support, upgrades, implementations and interfaces, system integrity and related technological advancement.

Prepared & reviewed appropriate ledger entries & reconciliation of daily POS, INTERAC, EFT, CLEARING, maintaining the general ledger system and examining the Credit Union’s system of internal controls.

Ensured a high level of user productivity by working closely with CUCO to solve system/ technology problems, exploring solutions for compliance and operational improvements.

DMR Financial, Financial Broker

1995 – 1998

Engaged customers in consultative dialogue.

Provided insight and guidance in obtaining financial success while helping each client to look for and identify their unstated financial needs.

Offered reliable and timely response to requests for information as well as assistance with client brokerage accounts, driving their experience to high levels of satisfaction.

Captured and analyzed customer financial data effectively while multi-tasking and dealing with constant change within the busy financial office and service center/ sector.

EDUCATION

Toronto School of Business, 1991 – 1992

Diploma in Accounting/ Business Systems & Application

Credit Union Central of Ontario, 1994

Customer Service Certificate Programs

SKILLS

Executed contract administration duties for 2 large rural custom-home construction projects.

Acquired solid understanding of the ins and outs of the construction industry along with the relevant regulations, laws and contract procedures/ conditions related to construction contracts.

Secured all necessary approvals/ permits, ensuring that quality standards were met and procedures/ instructions were followed

Oversaw and developed tendering processes and processed contractor payment requests and related documentation, independently awarding construction contracts

Negotiated contract specifications for materials, equipment, manpower, and other construction services.

Superior organizational & administrative skills.

Client and vendor services management; AR/ AP.

Detail oriented/passion for efficiency.

Acting with integrity and trust.

Excellent knowledge in branch operations administration.

Strategic sourcing, negotiating, closing.

Exceptional managing of transactional files & databases.

Strong work ethic, accountable and reliable.

Interactive positively with others.

Fluent in English, Ukrainian, and Polish.

References available upon request.

Contact this candidate