Technical Support Information Security

Joshua A Cramer

**** ***** **** **.

New Port Richey, FL

34652

Phone: 574-***-****

Email: ****************@*****.***

Objective: Experienced computer systems analyst with diverse industry experience in a wide variety of system architectures including professional expertise in systems applications, disaster recovery planning and information protection analysis.

Core Qualifications and Skills

Technical Help Desk

experience

Server

Communications,

Authentication and

Integration

Cross-tier components

implementation

CISCO Certified

Network Associate

(CCNA) (not current)

Structured Query

Language (SQL) (not

current)

Capacity and

Scalability Planning

Testing of all

equipment from end

user to 1st-3rd layer

networking

Information Security

Strong Analytical Skills

Optimizing and

performance tuning

Customer/end user

needs assessment

A+

MCSE (not current)

Software

Software/Skills list

Proficient in Windows

OS 98-Windows 10

Pro

Windows Server

2000-2013

Datacenter

Exchange Server

Active Directory

Print Server

Familiar with Hyper-V

/ Virtual Box

Kaseya VSA

Solar Winds Helpdesk

Pervasive SQL

ShoreTel / Shore Gear

/ Mobility / IP Phone

System

Professional Experience

Helpdesk Technician Level 1 2018-2018

The DRI / Oldsmar,FL

O365 administration

Call Flow auditing for VOIP services

Onsite / Remote support via LMI, GTA, Remote Desktop Google Suite administration

Shoretel management

Asset management

Joshua A Cramer

7373 Royal Palm Dr.

New Port Richey, FL

34652

Phone: 574-***-****

Email: ****************@*****.***

IT Helpdesk Administrator 2014-2017

The Flexaust Company / Warsaw, IN

Assisted with integration/coordination and implementation of new Enterprise Resource Planning Software (AX 2012) over all 7 United States locations. $4.7M project over 1 1 2 years delays due to software customization and custom coding.

Installation and transition companywide to ShoreTel VoIP communications system. $260.K project 8 months

Creation and implementation of company Standard Operating Procedure for IT from ground up.

Consolidation of physical servers into a Virtual infrastructure. 16 total servers virtualized with fail- over and redundancy.

Execution of security protocols

Application structuring through Group Policy

Comprehensive knowledge of Kaseya remote client.

Integration of Solar Winds Helpdesk with current networking infrastructure Lead Repair Technician, Quality Control 1997-2014

Shamrock Electronics, Bradenton, FL

Assisted in monitoring and reporting on website traffic and performance.

100% success rate in resolving customer reported web application issues using troubleshooting skills.

Improved reliability of supply chain software, systems, database and order processing.

Worked with clients to analyze computing and network needs and installed appropriate solutions within specified budgets.

Developed web site mock-ups for clients to ensure quality control and client satisfaction before project development phase.

Served as operating system expert providing technical support for entire organization.

Provided senior technical support to both in-house staff and user departments for all network applications.

Completed A/B testing and set up File Transfer Protocols procedures to transfer multiple forms of artwork files within organization.

Education

Comp Tia Bradenton, FL 1997

A+, CCNA, MCSE

Manatee High School Bradenton, FL 1996

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