Social Media Customer Service
Resume:
Robert Spencer Corn
*** ***** ***** ******, **********, AL, 35244
205-***-**** ************@*****.***
PROFESSIONAL PROFILE:
Champion of social media tools and technologies, with a track record of creating and implementing successful social media campaigns. Work closely with clients to develop and execute a proactive, social content calendar, managing all phases of digital marketing initiatives from concept through delivery and optimization. I can show you the media I created when we sit down and talk.
Social media channels: Facebook, Twitter, Instagram, Google+, Pinterest, Snapchat, Periscope, YouTube, Vimeo, LinkedIn, Tumblr
Platforms, tools and analytics: Radian6, Hootsuite, WordPress, LinkedIn Publishing, Live Writer, Bit.ly, Google Analytics, Clicky, Mint, Google mybuisness,
Software: Photoshop, Illustrator, MS Office Suite
Building and maintaining websites
Linking all platforms to yelp, mybusiness, yellow pages, white pages, etc...
EMPLOYMENT:
Gilmer Drug / Hayes Drug & Gift Shop, Ensley/Jemison, AL October 2017- May 2018
Media Marketing
Social Media Marketing: optimize, maintain, monitor and lead the platforms and any marketing strategies carried out in them: Facebook, Instagram, Twitter, Snapchat, Google+,
Content creation and management: content marketing.
Interaction with users: community engagement.
Social commerce: leads, calls to action and conversions in social media.
Monitoring: online media, information sources and social channels.
Measurements and follow-up: determining the ROI of the work carried out, justifying the quality of the actions taken and, of course, the results thereof.
Fan building: based on achieving specific ROI objectives.
Contests and campaigns: creative input, development, starting up and monitoring.
Qualitative aspects: Sentiment reports, strengths, scope, vitality, passion and effects for the brand online.
SEO: website, blog and social platform (social search) optimization, aimed at improving search results.
Keyword optimization and improvement in new SEO/SEM opportunities
Email marketing: development, creative input, running, results and campaigns.
Database: creation, management and maintenance of the database, making it larger and more streamlined.
Website: content optimization and stimulation, improvements within the website structure: functionality, usability, navigation by users. Developing and launching a mobile version. Promoting, marketing and communicating all the website's contents. Measurements, monitoring and follow-up of results.
Coordination and management of press and communication tasks: contents, interviews, website news, exclusive acts, etc.
Video-marketing: optimization, search, keywords, sponsored videos, marketing.
Phone Restore, Trussville, AL
Manager, Marketing December 2 2016-September 18, 2017
Managed daily store operations (Ordering, purchasing, receiving parts).
●Managed customers, employees, and vendors
●Maintained a professional approach at all times.
●Maintained a clean and organized service center at all times.
●Identified and met the needs and expectation of customers through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
●Responsible for undertaking any other duties that were relevant to the job as requested by the Service Manager.
UbreakIfix, Hoover, AL
Manager, Marketing February 2015-July 2016
●Managed daily store operations (Ordering, purchasing, receiving parts).
●Managed customers, employees, and vendors
●Maintained a professional approach at all times.
●Maintained a clean and organized service center at all times.
●Identified and met the needs and expectation of customers through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
●Responsible for undertaking any other duties that were relevant to the job as requested by the Service Manager.
PPG Industries, Birmingham, AL
Hazmat Driver, Warehouse Lead January 2013-May 2014
•Delivered Hazmat material (Class C, Hazmat Endorsement).
•Planned, oversaw and participated in the warehouse operations and activities of the store; received, processed and issued warehouse stock; assured stock and warehouse facility is maintained in a safe, clean and orderly condition.
•Received, identified, marked and placed materials sent to the warehouse according to established procedures.
•Operated a variety of warehouse equipment and vehicles; utilized a variety of hand tools as required; arranged for the maintenance and repair of warehouse equipment as needed.
•Picked up and delivered items utilizing store vehicles as required.
•Assisted with providing necessary security within the warehouse.
Graham & Associates, Birmingham, AL
Marketing 2008-2012
•Responsible for the implementation and creation of various marketing research focus groups.
•Scheduled clientele appointments for meetings, as well as contacted and propagated attendance of participants at market research focus groups.
•Provided any needed support to supervisors.
•Quickly and effectively solved customer challenges.
•Personal assistant to President and Vice President of company.
•Demonstrated unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
•Strategic-relationship/partnership building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
•Made a bi annual trip to see clientele and keep partnerships.
Campbell, Guidere, Lee, Sinclair & Williams Law Firm, Birmingham, AL 2006 – 2008
Courier
•Handled the dispatch and delivery of important legal documents in a timely and professional manner.
•Arranged transportation for clients
•Various clerical duties: mail sorting and delivery, filing, and set up meetings.
•Assisted Andy Campbell Esq. with daily activities.
Education:
University of North Alabama, Florence, AL 2002-2004
Marketing Major
University of Alabama at Huntsville, Huntsville, AL 2004-2006
Marketing &Finance Major
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