Assistant Administrative

*** ****** ****** **********, ** ***** 603-***-****

********@*******.***

Tammy LaBarre Administrative Assistant

Customer-focused, personable and resourceful professional with a variety of skills acquired throughout one’s career, which can easily be applied as transferable skills in almost any administrative position. Strong administrative abilities demonstrated from several years in the rapid growing, high demanding insurance industry providing continued assistance to Underwriters. Proven ability to quickly adapt to any environment throughout career, maintaining excellent levels of communication with all those involved. Proficient in learning new processes quickly and efficiently, in addition to being resourceful when challenged with tasks. Exceptional ability to meet administrative challenges that often requires one to be self-initiating, self-training and self-acting to accomplish each new task. Now with a more focused vision, applying these skills and experiences toward a career in administration is my goal, given the opportunity.

Core Competencies

Administrative Support

Process Improvement

Customer Satisfaction

Database Administration

Self-Directed & Disciplined

Proficient Follow-through

Detailed & Organized

Communication Skills

Client Relations Management

Multi-Tasking Abilities

Time & Task Management

Problem Resolution

Goal & Results Driven

Product & Service Management

Microsoft Office Proficient

Other Qualifications

-Proactively performs tasks with minimal direction - Patience skills with dissatisfied customers

-Successfully plans, prioritizes, and achieves goals - Proficient in multi-tasking with excellence

-Versatile and resourceful; quickly adapts to new roles - Identifies and resolves problems daily

-Makes effective utilization of available resources - Performs tasks systematically and on time

- Thorough knowledge of organizational set up - Accurately performs all administrative tasks

Career Highlights

Processed and validated data and documents from the underwriting team into the system by paying attention to sensitive records while ensuring accuracy and completeness.

Ensured all policy transactions, such as quotes and renewals were issues correctly with all documented changes recorded accurately in a quick, timely manner.

Improved efficiencies by reviewing all endorsements processed by the agent for accuracy and only contacted the agent if corrections were necessary and referred only the ineligibility or the questionable coverage ones to underwriting.

Reviewed for accuracy and amended the loss control inspections and endorsements before sending out the letters of recommendation to the agents.

Collaborated with underwriters and insurance agents with updates on specific changes to records and tracking of client communication as necessary.

Delivered accurate and timely administrative support to the Underwriters on the increasing level of risk assessment responsibility.

Analyzed client and aggregated data for risk indicators, including applications and screening reports policies and forms for specific details as required.

Developed a great rapport with clients by listening to them and remembering who they were each time they called and calming the angry customers by resolving their complaints.

Greeted individuals as they came through the door and determined the nature and purpose of their visit and then either directed or escorted them to their specific destinations

LaBarre Page 2

Professional Experience

Concord Group Insurance Concord, NH 2015 - Present

Assistant Underwriter in Commercial Lines

Administered the issuing of all new business with rates and quotes in all Commercial Property and General Liability and Auto as support to the Underwriters.

Interacted with the underwriters and agents compiling data while performing some clerical tasks to assist the endorsement team.

Evaluated information from applications, loss control reports, loss runs, policies, and files to provide quotes to add/change/remove property to existing policies.

Fielded client inquiries regarding electronic and written forms practices and procedures and maintained accurate record keeping.

Requested all Motor Vehicle Reports on all new business policies and five-year renewals and anyone with have more than 3 moving violations, accidents or ‘operating under influence’ were referred to underwriting.

Instructed the agents on the navigation in the rating system to quote or issue transactions, including emails from agents without referring to underwriting to save them time and efficiency.

Maritime Program Group (MPG) Manchester, NH 1996 - 2015 Assistant Underwriter 2002 - 2015 / Receptionist 1996 - 2002

As Underwriting Assistant

Assisted underwriting in the pricing of Recreational Marine policies on boat buildings, boat repairs, boat storage, and boat dealers for several states.

Administered the quotes, binders and all other correspondence, records, and reports for the processing of Recreational Marina insurances.

Addressed all changes and cancellations on policies as requested by the underwriters, agents, or insurers including the evaluation of application forms and inspection reports.

Researched, developed and worked with underwriting to design programs, coverage and products that supported a competitive position in the market.

Responded to inquiries with a sense of urgency to ensure outstanding and timely customer service to producers and policyholders.

Resolved policy issues and notified Underwriters of problems with a client’s policy requesting information from the Agents.

Analyzed the exposures for any increase or decrease and determined if the insured’s jobs or projects were within the underwriting standards.

Oversaw the inspections and audits for policies from ordering, storing, reviewing and processing of endorsements from the findings of the reports.

Liaison to the President and between underwriters and brokers to maximize efficiency with policy processing.

As Receptionist

Administered support tasks, such as proofreading, transcribing or handwritten info, as well as calculating pay records, invoices, or other documents on computers.

Performed the task of an effectively “gatekeeper” by screening calls and passing through only the expected or desired calls providing information and scheduling appointments on other calls.

Transmitted information, documents or policies to customers via email, mail, or fax, including the distribution and preparation of the mail for the courier.

Processed and prepared memos, correspondence. Also collected, sorted, and maintained files and records and received payments.

Computer Skills

Familiar and proficient in MS Office - MS Word, MS Excel, MS Outlook

Many industry related program and software; such as ISO-Net, Sage, RiskMeter, CutePDF

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